Accent Reduction

| Contact Center/CRM Views and Analysis

Accent Reduction

IBM is offering technology to help Indian and other foreign agents improve their English skills, reduce their accents and avoid using phrases that may be unfamiliar to English speakers in the U.S. or other primarily English-speaking countries.

According to this article in the Louisville Courier-Journal, "The program evaluates grammar, pronunciation, comprehension and other spoken-language skills, and provides detailed scores for each category. It uses specially adapted speech-recognition software to score the pronunciation of passages and the stressing of syllables for words."

The full article may be accessed here: http://www.courier-journal.com/apps/pbcs.dll/article?AID=/20061127/BUSINESS/611270334/1003

TES


Featured Events