Forrester Finds Demand For Mobile Applications Outpacing Expectations

| Contact Center/CRM Views and Analysis

Forrester Finds Demand For Mobile Applications Outpacing Expectations

Talk about "po-tay-to" "po-tah-toe". I liked this news that a survey indicates that "businesses are adopting mobile applications faster than they'd planned."

Mightn't it also be that companies waaaay underestimated the growth and adoption rates of mobile applications?

In any case, it explains why every company and his brother's company has been offering its products on mobile platforms lately. Turns out this wireless business is big...who woulda thunk?

TES

A Forrester Research survey indicates that businesses are adopting mobile applications faster than they had planned. Nearly half of the respondents have deployed mobile applications like email, calendaring and employee content -- 18 percent faster than originally planned for 2005. The survey of more than 1,000 network and telecom decision-makers at North American and European enterprises evaluated communications adoption and spending plans.

Overall, Forrester found that communications spending will increase modestly -- 3.3 percent -- slightly slower than the rate of overall IT spending.

-- Security technologies will benefit the most -- 67 percent of respondents plan to increase spending on security -- listing it as the major concern when deploying new telecom technologies.

-- Not surprisingly, spending on traditional landline voice services was the only technology to see a slight decrease in spending.

The findings can be broken into four main categories: mobility, IP telephony, VPNs/networking and managed services. Select highlights follow.

Please feel free to contact me to speak with an analyst or for a copy of the research, "The State Of Network And Telecom Adoption." The report is also available on a telecom-focused landing page that highlights recent telecom research and our analysts:

www.forrester.com/telecomresearch.


Featured Events