IEX Adds Another SITEL Division To List

April 26, 2005

IEX Corporation, a provider of workforce management and optimization technology for contact centers, today announced news that the Netherlands division of SITEL Corporation has chosen IEX’s TotalView Workforce Management system. SITEL is a global provider of outsourced customer support services.

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This Netherlands contact center further expands SITEL’s global relationship with IEX, as its but another added to the growing list of SITEL centers using TotalView. Most recently, IEX announced a workforce management contract with SITEL Germany in late February, and TotalView is installed in a number of SITEL’s other contact centers worldwide.

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SITEL Netherlands has a diverse client environment: the company provides multilingual technical support for one on the world's largest manufactures of printer and computer products; multichannel support for clients in the publishing, utilities and automotive sectors; and�outbound acquisition for one of the world's largest credit card companies.

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How the TotalView Workforce Management system helps:

The system is designed to improve scheduling and agent management processes in both single and multiple-site environments. Its features include skills-based and multimedia scheduling, real-time and �historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation/holiday planning, and short-/long-term resource planning. It is aimed at enabling contact centers to deliver consistent service with lower operating costs and higher employee morale. Version 3.8 of the IEX solution won the company a 2004 Product of the Year award from CIS magazine.

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“This latest contract demonstrates SITEL’s continued faith in TotalView and our ability to effectively support markets around the world,” said IEX President Debbie May in a company statement.

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