July 2009 Archives

Hack ShoreTel to Make Yourself the System Administrator?

July 24, 2009 7:50 PM
I don't know how many times I have had a client tell me that there IT guy quit and they do not know the password to the ShoreWare Director.     Passwords are encrypted to it is way to much effort to read the database, find the user and then run some funny program to recover the password.  Why bother?  If you have a "plain vanilla" user who has a password you know, you are done!   Continue Reading...

Where is the ShoreTel Query File?

July 8, 2009 7:04 PM

 The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data.   With the release of 5.X, ShoreTel created the C2G ("cradle to grave") or Interaction Reporting functionality.   This MySQL database is clearly visible in the default location of D:\ShoreTel\Contact Center Server\DbProvider\Data\c2g  though you may have installed it somewhere else.   For this database to be active, you have to create an OBDC connector to the MySQL database on the local host.  Continue Reading...
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