May 2010 Archives

ShoreTel ECC with the Awesome Change Call Profile Icon!

May 18, 2010 7:37 PM
Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center, short as ShoreTel ECC. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that "Skill Sets" are another type of call profile, but we are including them as User definable). The system assigns a number of Call Profile parameters automatically as the call moves through the system. Continue Reading...

Running your ShoreTel Call Manger on an Apple iPad?

May 8, 2010 4:02 PM
On more than one occasion to provide Shoretel support, I have actually had to telnet into a clients router or switch using nothing more than a mobile phone! Now, that is either an example of superior customer service or an indication of creeping insanity. When you have to, you have to! Sometime ago I moved to an iPhone and that actually makes RDP, VNC or Telnet actually usable on a mobile phone in a pinch. Continue Reading...
Continue reading Running your ShoreTel Call Manger on an Apple iPad?.
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