Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform. We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers, but you will always be handling requests from USERS to make changes. These changes will run from adding New Users to changing the feature access of existing Users. Most User options can actually be changed by the Users themselves but often they will call System Administration or the “help desk” and expect your assistance.
Continue Reading...July 2011 Archives
Recently, I discovered a new SIP softphone by CouterPath Corporation the company that brought you X-Lite, one of the most popular free phones on the net. The new offering is named Bria and is ideally suited for your iPad. Bria is a more of a “carrier grade” softphone enabling both voice and video calls over IP, the ability to send IM messages and transfer files to your contacts. For ShoreTel Support or CISCO Support, visit DrVoIP. Read the entire post on ShoreTel Sip Extension
System configuration is relatively straight forward, but very specific. Without getting into the infrastructure requirements, there are steps in the configuration that must be accomplished to bring up a useable platform. The SMR will connect to your PBX using both SIP Extensions and SIP trunks. Licenses, Authentication SSL Certifications, Time Servers, DID numbers and Network Interfaces are all necessary components to a successful deployment. The ShoreTel Roam Anywhere Client or RAC, can be downloaded from the Mobility Router itself for Crackberry and Nokia, or from the Apple AP store if you are installing on an iphone. For CISCO Training or ShoreTel Training, visit DrVoIP... Read more on ShoreTel Mobility Router
ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center. It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.The product has a number of new features and capabilities that are both feature specific and impact the infrastructure of the product. For CISCO Support or ShoreTel Support, visit DrVoIP... Read the entire post on ShoreTel ECC 7