It is almost expected that a modern call or contact center be able to offer a “call back from Queue” option to your callers. In fact some call centers are now offering a Call Back with no phone call required from your caller at all. Cisco Training or ShoreTel Training for tech support! read the entire blog post on Shoretel Cisco Call Back Scripts
February 2013 Archives
Do you run a business in which the day shift and the night shift share the same telephone instrument? This is a very common feature requirement in call centers, help desks and order lines. In the Health Care Profession, a very common staffing requirement is to rotate the ”front office” staff, with the “back office”e staff from time to time. For CISCO Training or ShoreTel Training, continue reading shoretel and cisco extention mobility options