November 2008 Archives

Down industry continuing to invest in this space

November 26, 2008 10:01 AM | 0 Comments
It is hard to escape images of downtrodden US auto manufacturer executives today as they look for government support. The auto dealer market is not much better off. Take Bill Heard Chevrolet as an example of that. This was the largest Chevy dealer in the world until it shut its doors for good earlier this year due to its financial situation in this difficult market (http://www.autoblog.com/2008/10/01/bill-heard-chevrolet-files-chapter-11-owes-229-million/).

In all of this I continue to see an upward trend of investment by auto dealers in call recording and management technology. Continue Reading...

Quality Assurance / Recording Industry's Time to Shine

November 14, 2008 4:01 PM | 0 Comments
I spent some time this week presenting to a dedicated group of Mitel VARs that gather quarterly to share best practices. The meeting yet again confirmed my belief that economic downturns are tremendous opportunities for technology consultants and VARs that understand how their products and services can make significant, quantifiable and immediate impacts on the revenues and operating expenses of their customers.

One cannot help but read news of companies revising downward revenue and profit forecasts while blaming the credit crunch and global economic challenges. This is part of our current brutal reality. Ok, now what?
Continue Reading...
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