As the leader of my business, I know I am supposed to seek out and listen to the voice of our customer. They will tell me - one way or another - what they like and dislike about our products and services, as well as where we need to be headed to continue to be relevant to them.
I also know this is not easy. Many customers do not want to take the time to tell me how to improve my business. Many contacts within my customers are content but somewhat disconnected from day to day use of our products. Continue Reading...
I also know this is not easy. Many customers do not want to take the time to tell me how to improve my business. Many contacts within my customers are content but somewhat disconnected from day to day use of our products. Continue Reading...