Social media in business has been my pet topic of late. I believe network convergence has matured and is driving very creative application development focused on combining people and ideas rather than forms of communication. As these apps take root latency in decisions becomes less and less and organizations become smarter due to the network effect. It's the virtual equivalent of putting everyone in one room until a given problem is solved.
Continue Reading...April 2009 Archives
Social media in the enterprise is a frequent topic these days. In my opinion the conversation is normally too narrow as it should include UC and VoIP in addition to the methods of interacting made famous by the likes of Facebook.
I think call recording can be a critical link between voice communications and these social media applications. Creating digital media out of voice communications that is indexed and automatically associated with the proper topic threads with the necessary layer of access permissions would streamline business communications by speeding information sharing and reducing miscommunications in an asynchronous way that works better in today's ever-more-busy lifestyle.
What do you think? Would you want to have some or all telephone conversations automatically published to subject-appropriate portals? Continue Reading...
I think call recording can be a critical link between voice communications and these social media applications. Creating digital media out of voice communications that is indexed and automatically associated with the proper topic threads with the necessary layer of access permissions would streamline business communications by speeding information sharing and reducing miscommunications in an asynchronous way that works better in today's ever-more-busy lifestyle.
What do you think? Would you want to have some or all telephone conversations automatically published to subject-appropriate portals? Continue Reading...