I constantly feel tension between the sophisticated needs of the contact center and the demand for simplicity from the rest of the business in this sector. It's easy to be pulled too far in either direction and leave a significant portion of the user base dissatisfied.
Today I got to spend time using the Alpha-release of our forthcoming software version. It really got me thinking about how much room there is for us to make easier the job of contact center management. Our industry has done much to capture and aggregate information but not nearly as much to identify singular instances of success or issues whenever that may be convenient.
June 2009 Archives
Hello! Sorry for the absence...vacations, conferences, etc. have made posting a challenge.
The good news is my time away has me refocused and charged up. I spent time last week at Mitel's business partner forum showing some of our recent innovations. Continue Reading...
The good news is my time away has me refocused and charged up. I spent time last week at Mitel's business partner forum showing some of our recent innovations. Continue Reading...