By David Sims
[email protected]
The news as of the first coffee this morning, and the music
is an iTunes mix, current selection 1980’s “Romeo’s Tune” by Steve Forbert:
Thank God Michael Jackson was found innocent of all charges. First CoffeeSM
can end his fast and start concentrating on work again.
…
This came in late yesterday, but First CoffeeSM
is sure you were as distracted by waiting for the Michael Jackson verdict as he
was so no doubt it slipped by you. Nuasis, which bills itself “the IP contact
center company” announced that it has
opened an east coast customer support, professional services and software
development center in Montreal, which is close to Canada.
Company officials say its “growing east coast customer base”
dictated the move. The new location is also an extension of the company’s
California-based software development department: “Having a customer support
center in the east coast time zone gives us greater availability to our growing
east coast customer base,” explained Senya Rahmil, vice president of customer
services and quality assurance, Nuasis.
Montreal is recognized as a global center for voice
telecommunications expertise as it counts among its largest employers some of
the industry’s giants such as Nortel Networks and Excel Communications.
…
Interesting ongoing thread at Pocket PC
Thoughts on the
availability of a pocket PC CRM application.
Jason Dunn posted “A friend asked me about
a CRM application for the Pocket PC, and I drew a blank because that’s
something I don’t know much about. So I’m turning to you, our very smart
readers, to help me find a solution for him. The application should be like a
contact manager, but also have support for customer records, service requests,
history, etc. It should sync to the PC, either with a desktop version of the
same app, or perhaps Outlook or another PIM tool. Is there anything on the
market like that?
One respondent mentioned something Lilly
Software Associates has, with the frank disclaimer “I have not used
it, but work for the company, Lilly Software Associates now Infor Global
Solutions.” The product’s called Visual Mobile, and its writeup says whether
users are on the road, at home, or just away from their desk, they can track
critical records and keep in touch with current executive and financial news,
including order, product, invoice and payment info.
Somebody else chimed in with “This doesn’t
help today, but Microsoft is
releasing a version of its Business Contact Manager Software for Windows Mobile
sometime soon. It is currently in Beta.
“Microsoft released an upgrade to the desktop version of BCM
that is compatible with MS Small Business Server Exchange. A registry tweak on
your PC will enable it to work with any version of Exchange. If you own MS
Office Professional, you should have received a BCM CD with it and can install
this in prep for the upcoming mobile release. However, you cannot sync your
Business Contacts from BCM with your WM device until they release the mobile
version.
“Alternatively, he could try ACT! or Goldmine on his desktop
and sync using CompanionLink with his WM device. He’ll have to make tasks or
the like to build the history of service records though, since WM doesn’t
really provide this function.”
However, as someone else noted, “The bad news seems to
be both of these mobile CRM solution requires a server purchase as well. I
would like to see the mobile version of the Business Contact Manager software.
Maybe that will be a solution for some of us.”
Someone else wrote to say that Goldmine
does not, in fact, work very well. Someone else noted a Microsoft
product. And one guy said “Well, I
created a contact manager using HanDBase and their Runtime environment. You
can download the trial
version here.
“With this app you can create company records, then contacts
for that company and notes, activities and opportunities for each contact. I’ve
been a big CRM fan for a long time and tried to build everything in it I could.
Because it is built using HanDBase it can be synced to the desktop and use
either the HanDBase desktop or other database programs. DDH Software has a
conduit for MS Access and ODBC.”
First CoffeeSM hopes some of that helps someone
somewhere.
…
Nokia has
deployed its WCDMA 3G network product for Indonesian operator Telkomsel to
assess 3G services such as video sharing. The trial network will operate in the
metropolitan Jakarta area over a six-month period.
Under the agreement, Nokia is providing a complete Nokia WCDMA
3G radio and core network, including the 3GPP Release 4 based Nokia MSC Server
System and the 3GPP Release 5 based Nokia IP Multimedia System. The Nokia MSC Server
System enables operators like Telkomsel to simultaneously deploy 2G and 3G
services on the same switching system.
Nokia’s 3G trial deployment also comprises GSM core network
elements and the Nokia UltraSite Supreme Node B base stations, as well as the
Nokia Preminet Solution for delivering hosted data services over the network.
Deliveries have been completed, and the system is fully
operational. Nokia is also providing a comprehensive system integration project
as part of the trial network deployment.
...
Lucent Technologies has been busy at the CommunicAsia
show running today through Friday at the Singapore Expo, among a slew of other
deals signing with Telecom New Zealand to expand Telecom’s
CDMA2000(R) 1xEV-DO (Evolution Data Optimized) network, the fastest mobile data
network in New Zealand. The deal will enable Telecom to provide subscribers in
every main city and town in Aotearoa with new, high-speed mobile data services
such as complete mobile office capabilities, high-quality video-on-demand and
other high-bandwidth services at speeds of up to 2.4 mbps.
...
Kayote Networks, Inc., a developer of
advanced IP communication services, announced today that it has successfully closed a private funding
round of $2 million. The funds will be used for continued research and
development of Kayote’s VoIP security products to combat Spam over Internet
Telephony, appropriately acronymized as SPIT.
Dr. Baruch Sterman, CEO of Kayote Networks said enabling a
secure, integrated and fully interconnected VoIP system “is the focus of our
efforts and we are continuing to apply our technology expertise to create
practical and robust solutions for the emerging mass adoption of VoIP in
residential and enterprise markets.”
Security issues grow along with VoIP, especially when you
start talking about widespread adoption – particularly in full IP to IP
communication. Kayote’s proprietary technology-based solutions are designed to
solve some the prevailing problems that exist today, including
interoperability, security, Denial of Service prevention, demarcation (IP
topology masking and full anonymization of call flow), caller-ID authorization
and SPIT detection.
…
First CoffeeSM wants anybody who thinks there are
two
standards of justice in America, one for rich celebrities who can
hire legal Dream Teams and work the media and another one for the rest of us
who can’t, to simply look at O.J.
Simpson, Robert Blake and Michael
Jackson to see that under the law, all
are equal.
If read off-site hit http://blog.tmcnet.com/telecom-crm/
for the fully-linked version. First CoffeeSM accepts no sponsored
content placement, but “appreciates” a kilo of Jamaican Blue Mountain Peaberry
whole bean coffee.