First Coffee^SM is in Ankara on Monday, getting two of his kids’ passports renewed at the American Embassy there. Unfortunately it’s not something you can do online. So apologies, and we’ll be back Tuesday.

Got this e-mail today from yet another wretched soul, Debby, who made the mistake of trusting Caiman.com. Debby writes:

I wish I had found this site BEFORE I ordered from Caiman! I ordered a game on May 27th and paid the extra cost for “expedited shipping”. On June 15th I sent an e-mail requesting status on my order. My order was shipped (finally) on June 17th.

I requested a refund for the expedited shipping cost, since they did NOT expedite. They are INSISTING that expedited shipping means that I should receive the order 3 to 6 business days AFTER they ship it. HUH? Expedited shipping, to everyone else on the planet, means the order should be SHIPPED faster than a regular order.

I’m planning on pursuing this as far as possible – it’s not the money now, it’s the principle.

First Coffee^SM has adopted it as his personal CRM In Real Life crusade to make Amazon.com aware of the terrible service, unfilled orders, misleading promises and other reasons why they should disallow Caiman.com from their site.

Call Caiman.com. Caiman.com’s phone number is (305) 262-4973, and Caiman.com’s fax number is (305) 468-3892.

Call Amazon.com. E-mail Amazon.com. If enough of us do it, they’ll have to listen. First Coffee^SM has no faith in Caiman.com, but does believe Amazon.com is interested in providing quality service, and thinks if they’re made aware of how badly Caiman.com treats people who order from them, they’ll take the necessary steps to correct the abuse.

Of course Martin Luther believed about Pope Leo X, too.