The news as of the first coffee this morning, and the music is Lyle Lovett's Pontiac. Shame he never really was this good again:
DynamicsExchange.com
Saying they're "driving down costs for all users of Microsoft Dynamics CRM / xRM software," DynamicsExchange.com officials, in a quote, say have enhanced the community BlogCenter to "drive the social knowledge of the market's 135 top blogs with enhanced aggregation and delivery of collaborative momentum in the market."
The operative idea here is that enhanced design improves quality and personalization of knowledge to workers and enthusiasts within the Microsoft Dynamics CRM / XRM business platform. The community user interface is a personal aggregator of blogs letting users review all things Microsoft CRM more easily.
The BlogCenter uses the RSS-type feeds from all team-researched or community submitted blogs of the whole Dynamics CRM/XRM platform industry, as well as other technology. It's described by company officials as "a new community technology for a better, faster, and personalized blog information delivery."
New blogs can be added by anyone. A first-time posting approval process keeps out objectionable, unrelated content, or inappropriate self promotion. Most contributions are blogs by CRM technology professionals: "Community connection between blogger or any resource contributor -- developer, ISV, provider, MVP, host -- improves adoption cycles connecting people's needs with those interested in helping for fee or recognition," company officials explain.
Project lead Darryl Henderson says "continued improvements" in the drive to improve the quality of social knowledge access "are working to reduce costs associated with Dynamics CRM / xRM implementations for small to medium sized businesses."
Users are "self-trouble-solving and managing decision-support resulting in increased overall satisfaction with Dynamics CRM for DynamicsExchange.com community members," Henderson says. for Microsoft Dynamics CRM / xRM, which calls itself a "Social Knowledge Community," has announced an enhanced design "BlogCenter Aggregator" to reduce implementation costs.
DynamicsExchange.com
Saying they're "driving down costs for all users of Microsoft Dynamics CRM / xRM software," DynamicsExchange.com officials, in a quote, say have enhanced the community BlogCenter to "drive the social knowledge of the market's 135 top blogs with enhanced aggregation and delivery of collaborative momentum in the market."
The operative idea here is that enhanced design improves quality and personalization of knowledge to workers and enthusiasts within the Microsoft Dynamics CRM / XRM business platform. The community user interface is a personal aggregator of blogs letting users review all things Microsoft CRM more easily.
The BlogCenter uses the RSS-type feeds from all team-researched or community submitted blogs of the whole Dynamics CRM/XRM platform industry, as well as other technology. It's described by company officials as "a new community technology for a better, faster, and personalized blog information delivery."
New blogs can be added by anyone. A first-time posting approval process keeps out objectionable, unrelated content, or inappropriate self promotion. Most contributions are blogs by CRM technology professionals: "Community connection between blogger or any resource contributor -- developer, ISV, provider, MVP, host -- improves adoption cycles connecting people's needs with those interested in helping for fee or recognition," company officials explain.
Project lead Darryl Henderson says "continued improvements" in the drive to improve the quality of social knowledge access "are working to reduce costs associated with Dynamics CRM / xRM implementations for small to medium sized businesses."
Users are "self-trouble-solving and managing decision-support resulting in increased overall satisfaction with Dynamics CRM for DynamicsExchange.com community members," Henderson says. for Microsoft Dynamics CRM / xRM, which calls itself a "Social Knowledge Community," has announced an enhanced design "BlogCenter Aggregator" to reduce implementation costs.
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ConsonaCQUniversity, an Australian public university based in Queensland, selected Consona CRM in an effort to "centralize and enhance customer service, and reduce operating costs amid funding cuts,"Consona officials say. The university has 22,000 students.
Before deploying Consona CRM, CQUniversity had 11 separate groups providing customer service.
The university standardized on Consona CRM after funding cuts forced a closer look at operating expenditure: "Rather than scale back on programs and services, the university determined it must cut extraneous costs wherever possible, while also searching for new sources of revenue," Consona officials say.
CQUniversity is also managing its knowledge base with Consona CRM -- "no small feat, given the system logged 26,000 student cases within the first six months of operation," company officials remark.
Bill Gonch, Manager, Web and Academic Systems Group, CQUniversity, says the knowledge base "contributes greatly to our success in case management," adding that there is "a leasing synergy at work through the integration of these two solutions. Each part of our efforts enhances the effectiveness of the other."
CQUniversity Australia is based in Rockhampton, Queensland and operates throughout the Asia-Pacific. Its students come from over 100 countries. Selling mostly distance education, CQUniversity has campuses in Rockhampton, Bundaberg, Gladstone, Mackay and Emerald plus a delivery site on the Sunshine Coast. The University also operates international campuses in Sydney, Brisbane, Melbourne, and the Gold Coast. , a customer relationship management (CRM) and enterprise resource planning (ERP) software vendor, has announced that CQUniversity has deployed Consona CRM.
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CloudShareWith CloudShare, users can distribute proofs of concept "as easily as sending an e-mail from within Salesforce CRM, meaning they do not need to rely on airlines or FedEx to present full server and demo environments to prospective customers," company officials say, adding that the greatest value "lies in the technology's ability to streamline the sales cycle."
CloudShare's approach, company officials say, lets users create production-grade replicas of their existing IT which are delivered in the cloud. , formerly IT Structures, has announced the availability of its Virtual Sales Engagement platform on Salesforce.com's AppExchange. It's available for test drive and deployment on the AppExchange.
CloudShareWith CloudShare, users can distribute proofs of concept "as easily as sending an e-mail from within Salesforce CRM, meaning they do not need to rely on airlines or FedEx to present full server and demo environments to prospective customers," company officials say, adding that the greatest value "lies in the technology's ability to streamline the sales cycle."
CloudShare's approach, company officials say, lets users create production-grade replicas of their existing IT which are delivered in the cloud. , formerly IT Structures, has announced the availability of its Virtual Sales Engagement platform on Salesforce.com's AppExchange. It's available for test drive and deployment on the AppExchange.
Saying it's driven by the demand for virtual sales collaboration and virtual demos, CloudShare officials say the platform is designed to "provide a service that facilitates virtual demos and remote PoCs for software companies, allowing sales engineers to conduct product demos and serve more customers with more products per rep, while investing in fewer assets."
"Companies continue to explore how to move more business operations like presenting proofs of concept to the cloud. The addition of CloudShare to the AppExchange gives Salesforce.com customers the ability to simplify how they present proofs of concept with a few clicks," says Kendall Collins, chief marketing officer, Salesforce.com.
"With trimmed budgets and the rise in popularity of cloud computing applications, we have seen a growing need for technology that can shorten and streamline processes while providing customers with a 'true' user experience," says Zvi Guterman, CEO, CloudShare.
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InContactThese companies employ registered nurses to provide primarily after-hours phone assistance and triage for medical facilities, as well as answering services for doctor's offices. These call centers receive calls for everything from triage to patient transfer to advice on whether or not to see a doctor about a health concern.
Company officials say these healthcare call centers are experiencing double digit growth, and like the on-demand call center setup, using an at-home model which, during a national nursing shortage, "attracts talented nurses."
Saying they "already have several customers in the healthcare call center arena," Paul Jarman, inContact CEO, says the product is used by "other companies in the healthcare industry, including managed care services, consumer marketing and prescription services."
InContact offers a connectivity backbone with a call center software platform and is delivered via a Software-as-a-Service (SaaS) model. , a vendor of on-demand call center software and agent optimization tools, has announced the expansion of its healthcare customer base with the implementation of two new nursing and physician call center customers using the inContact automated call distributor.
InContactThese companies employ registered nurses to provide primarily after-hours phone assistance and triage for medical facilities, as well as answering services for doctor's offices. These call centers receive calls for everything from triage to patient transfer to advice on whether or not to see a doctor about a health concern.
Company officials say these healthcare call centers are experiencing double digit growth, and like the on-demand call center setup, using an at-home model which, during a national nursing shortage, "attracts talented nurses."
Saying they "already have several customers in the healthcare call center arena," Paul Jarman, inContact CEO, says the product is used by "other companies in the healthcare industry, including managed care services, consumer marketing and prescription services."
InContact offers a connectivity backbone with a call center software platform and is delivered via a Software-as-a-Service (SaaS) model. , a vendor of on-demand call center software and agent optimization tools, has announced the expansion of its healthcare customer base with the implementation of two new nursing and physician call center customers using the inContact automated call distributor.
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Winning First Coffee's Hometown Of The Day award, the Sammamish, Washington-based Tradeshow Marketing CompanyThe company claims its Results-Based Routing capabilities help increase conversion and upsell.
Luniel de Beer, President and CEO of Tradeshow Marketing -- the great names just keep on coming -- characterized the selection and engagement of LiveOps as "another milestone towards the launch of our DRTV campaign," adding that the firm is "negotiating the additional vendor agreements needed for our campaign and we hope to finalize these before the end of next week."
The Tradeshow Marketing Company is a publicly traded consumer-products company operating a direct demonstration business via trade shows and exhibitions throughout North America. has announced the selection and engagement of contact center industry leader, LiveOps, to handle the inbound contact center services for their upcoming direct response television campaign.
LiveOps, based in the less charmingly-named Santa Clara, California, provides a full-service, virtual call center product through a network of more than 20,000 independent at-home agents. These independent agents will be answering inbound calls generated through the upcoming Tradeshow Marketing DRTV launch.
Winning First Coffee's Hometown Of The Day award, the Sammamish, Washington-based Tradeshow Marketing CompanyThe company claims its Results-Based Routing capabilities help increase conversion and upsell.
Luniel de Beer, President and CEO of Tradeshow Marketing -- the great names just keep on coming -- characterized the selection and engagement of LiveOps as "another milestone towards the launch of our DRTV campaign," adding that the firm is "negotiating the additional vendor agreements needed for our campaign and we hope to finalize these before the end of next week."
The Tradeshow Marketing Company is a publicly traded consumer-products company operating a direct demonstration business via trade shows and exhibitions throughout North America. has announced the selection and engagement of contact center industry leader, LiveOps, to handle the inbound contact center services for their upcoming direct response television campaign.
LiveOps, based in the less charmingly-named Santa Clara, California, provides a full-service, virtual call center product through a network of more than 20,000 independent at-home agents. These independent agents will be answering inbound calls generated through the upcoming Tradeshow Marketing DRTV launch.
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VillageEDOCSTailored Business Systems specializes in municipal management and tax accounting software for local and county government.
VillageEDOCS officials characterize the sale of TBS as a move to "strengthen VillageEDOCS' focus on its MessageVision Platform," which includes enterprise content management, workflow management and communications applications offered as a cloud service.
Additionally, company officials say they'll concentrate attention around revealing the new capabilities of the MVP platform to the thousands of existing users at over 750 customers, including the Federal Reserve, Domino's Pizza, Citicorp and Commonwealth of Virginia, as well as continuing to expand its base of new customers.
Mason Conner, CEO of VillageEDOCS, says TBS is "principally a hardware and software company which is no longer part of our core business strategy, going forward." , a Software as a Service (SaaS) vendor, has announced the sale of all the outstanding shares of its subsidiary, Tailored Business Systems, to Harris Computer Systems.
VillageEDOCSTailored Business Systems specializes in municipal management and tax accounting software for local and county government.
VillageEDOCS officials characterize the sale of TBS as a move to "strengthen VillageEDOCS' focus on its MessageVision Platform," which includes enterprise content management, workflow management and communications applications offered as a cloud service.
Additionally, company officials say they'll concentrate attention around revealing the new capabilities of the MVP platform to the thousands of existing users at over 750 customers, including the Federal Reserve, Domino's Pizza, Citicorp and Commonwealth of Virginia, as well as continuing to expand its base of new customers.
Mason Conner, CEO of VillageEDOCS, says TBS is "principally a hardware and software company which is no longer part of our core business strategy, going forward." , a Software as a Service (SaaS) vendor, has announced the sale of all the outstanding shares of its subsidiary, Tailored Business Systems, to Harris Computer Systems.
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Hubspan
WebSpan Connect launches with four packages, including secure managed file transfer, e-invoicing, electronic purchase order and eCommerce punchout.
officials have announced the WebSpan Connect product line, which they describe as a suite of basic business integration packages designed for small and medium enterprises (SMEs).
Hubspan
WebSpan Connect launches with four packages, including secure managed file transfer, e-invoicing, electronic purchase order and eCommerce punchout.
officials have announced the WebSpan Connect product line, which they describe as a suite of basic business integration packages designed for small and medium enterprises (SMEs).
The new packages unveiled today include a purchase order connector, for purchase orders, obviously, as well as other messages such as purchase order acknowledgements and shipping and delivery notices, in a secure environment.
There's also an invoice connector for electronic exchange of invoices, as well as other invoice-related messages across systems, applications and enterprises. It supports all invoicing formats, from EDI 810 and 811 to procurement systems, such as Ariba, SAP, Oracle and Lawson, as well as in-house applications.
There's also an invoice connector for electronic exchange of invoices, as well as other invoice-related messages across systems, applications and enterprises. It supports all invoicing formats, from EDI 810 and 811 to procurement systems, such as Ariba, SAP, Oracle and Lawson, as well as in-house applications.
"Companies of all sizes have an increasing need to exchange information and automate business processes, but SMEs particularly need products that are cost-effective and enable them to start small while providing a fast time to value," says Margaret Dawson, VP of Marketing, Hubspan.
