Phybridge's product, the UniPhyer, is described by company officials as "a new standard for IP telephony infrastructure... a low-cost, risk free, robust, quick and easy VoIP enabler."

Basically, the way company officials explain it, the Phybridge UniPhyer uses existing telephony cabling to provide a complete IP network for voice and data, which allows you to centrally converge with the LAN. If that's what you're looking for this is certainly something you want to look into.

The Phybridge UniPhyer also provides a dedicated path for voice, QoS and POE to every desktop, if that's on your wish list as well.

And if you're looking to transition to IP telephony it's something you might want to check into, especially if you want to have reliable phone systems based on "robust and resilient legacy PBX systems" Phybridge officials say.

Read more here.

...

Established in 1994, Combest works in design, deployment and management of telephony and data networking. A while ago the Georgia company launched an effort to upgrade their service and support center the industry's best.  

Company officials wanted a service by which Combest could react to problems within their customers' voice environments, and needed a network management offering with enterprise-class remote monitoring and alarm notification capabilities.

When reviewing possibilities, they focused on products with "the robustness to manage and monitor the voice environments of Combest's worldwide customer base," company officials say, as well as "the flexibility to monitor the traditional PBXs and voice mail servers such as Definity, Meridian, SX2000, Intuity, and Octel," and other considerations, as well as set a goal of reducing the mean time to repair by 20 percent

Various products were rejected for reasons such as requiring expensive buffer boxes, which company officials say, "didn't make sense when many PBXs could dial out alarm information without adding additional hardware." 

Read more here.

...

It's really not that difficult to set your business up with a toll free 800 number. And it is a great way to burnish your professional image and give customers an easier way of remembering your number.

As industry observer Nick Gowdy says, "setting an 800 number isn't like setting up traditional phone service through your local phone company."

Gowdy lists some of the differences which, as he says, make it easier to get started with 800 numbers:

First, there's no equipment to buy. Virtual toll free numbers are, as he says, "an equipment-free business phone" proposition. There's no expensive call switching equipment that will swallow your budget, Gowdy notes, "since all of the features and functionality are hosted from remote by your toll free number service provider. You get a professional auto attendant, multiple voicemail extensions, and can forward calls to your existing phones without any on-site installation or maintenance."

Read more here.

...

Recently at the Interop 2010 show in Las Vegas, TMCnet's CEO Rich Tehrani had a chance to sit down and talk with Dynamic Network Services' Customer Support Manager Chris Widner. Giving the 30-second overview of his company, Widner said they're a managed DNS provider, starting out 12 years ago as DynDNS.com.

They launched their Dynec platform a couple years ago, with everything handled at the DNS layer. He described it basically like global server load balancing but with C names: "You could say hey, I want 80 percent of my CDN traffic going through this one provider and 20 percent here."

And maybe that month you realize you're going to hit some overages, Widner says, and you don't want to have to worry about that. Fine - change the load balancing to 30 percent and 70 percent if you want. "You can do that as well, it's all done through DNS."

Mentioning some of the more high-profile customers the company works with, Widner said they work with Twitter, and he gave a plug for the "DNS Is Sexy" campaign they have for Twitter. They also work with a lot of the ad networks.

Read more here.

...

Here's the challenge: Hosted call center solutions provider VoltDelta found prospects with requirements worldwide that needed to deploy a modern IP-based call center for competitive reasons, but that lacked the infrastructure to support a carrier-grade deployment.

That's a problem.

So to enable rapid rollout of its call center solution, VoltDelta has developed a fully integrated product based on the Dialogic MSP1010Multi-Services Platform and Dialogic CSP2090 Converged Services Platform with call recording, voice IVR, management and open CTI for integration of third-party applications.

As it sought to implement its hosted IP call center product, VoltDelta found that its prospective customers worldwide wanted to deploy its technology, but in most cases lacked the infrastructure to support a call center in a converged network environment with integrated IP- and TDM-based protocols and advanced media processing capabilities.

Read more here.