The German company nfon AG is an ITSP providing hosted PBX services to the corporate market in Germany and other European countries.
Based in Munich, the company offers services for organizations of all sizes. Its value, company officials say, lies in "its ability to offer cost-effective telephony services to its customer base."
Its users avoid both the capital costs of installing their own PBX and the overhead of managing that system.
The company's infrastructure and close association with a number of the backbone Internet providers means that users get VoIP links from any location using DSL Interconnections. The low cost of these links, company officials say, is "a key factor in controlling the overall service cost."
A hosted PBX service provided by nfon AG handles all internal and external communications. This includes communication with customers and suppliers and interoffice calls, and as company officials say, "these calls may run over the public Internet, so many of nfon's customers are demanding call encryption."
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Going along with America's expansion of broadband penetration, it's imperative for operators to evaluate a host of technologies that can provide broadband services throughout the country, including rural areas.
Presenters included Kurt Schaubach and Ashish Sharma. Sharma is VP of Marketing for Alvarion. He's active within the WiMAX industry, playing a role within the WiMAX Forum Marketing Working Group. Schaubach is NRTC's vice president of Broadband Technologies, developing the direction of NRTC's broadband strategy, including the deployment of 4G technologies with members and spectrum management.
That was the focus of a recent webinar addressing how to build a multi-frequency network using long range 4G wireless technologies that are specifically targeted for broadband wireless application. The National Rural Telecommunications Cooperative, which represents the advanced telecommunications and information technology interests of more than 1,500 rural utilities and affiliates in 48 states, provided insight on deploying wireless broadband in rural areas.
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A recent TMC Webinar, "Do's and Don'ts for Successful Virtual Contact Center Implementations," discussed issues arising from the fact that today's virtual call center technology allows you to manage multiple centers seamlessly, tie in the best talent wherever they may be, lower costs and so much more.
"Despite the obvious benefits, operational and technical challenges can limit your success and profitability," Webinar officials said. Call center assessment specialists BenchmarkPortal shared advice on people, processes and technology "to ensure your virtual contact center success."
Presenters included Steve Kaish and Bruce Belfiore. Belfiore is CEO / Senior Research Executive at the Center for Customer-Driven Quality, Purdue University, which produces research in the customer contact arena. Kaish, Vice President Product Management and Marketing for CosmoCom, has over 20 years of business and technical leadership experience in telecommunications products and services.
"There can be technical challenges that limit an organization's success when migrating to one of these new call center architectures," said Patrick Barnard, TMC senior Web editor and moderator of the Webcast. "For example, how do call center managers effectively manage agents who work from their homes? And what about security and compliance when it comes to sensitive customer and company information?" These and other issues were addressed during the presentation.
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It might not be the first thing that comes to mind these days, but faxing remains an integral component within corporate workflows.
"Organizations moving legacy fax technologies into the cloud have realized significant cost savings while adding value by bringing fax into the business application layer," say officials of a recent Webinar devoted to the topic, finding that sales, marketing and support departments are using customer relationship management applications in the cloud "to deliver a superior customer experience."
he Webinar addressed the question of how do we bring cloud faxing into the most successful online customer relationship management application: Salesforce CRM MyFax for AppExchange 2 enables users to send, receive, and manage their faxes all within Salesforce CRM.
"You might want to consider some of the advantages hosted fax has over traditional faxing," said Patrick Barnard, a senior Web editor at TMC who moderated the Webinar. "It's ideal for companies who haven't yet made the leap to VoIP, or who have, but don't have enough network capacity to integrate IP fax."
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