The mobile market is growing, worth something in the neighborhood of $500 billion in 2010. The strongest growth is posted by data services such as mVoIP, both on fixed and mobile networks, according to a new study, “The Mobile VoIP Market Report 2010-2015.”

Among other findings, the report says sales of Internet connections and data services on fixed networks will grow in 2010 by 7 percent, to around $250 billion. Mobile data services -- such as mVoIP -- “are posting even stronger growth” as well.

The report “outlines how the mobile VoIP market will evolve further during the next five years, ensuring that you are in the know when it comes to important decisions within the mVoIP industry,” company officials say.

And yes, of course there’s the obligatory social media angle: “The online social networks such as Facebook and Myspace have integrated mVoIP services to offer opportunities for development of third-party applications and software, as well as multimedia content and advertising. Facebook users for example currently send one billion IMs per day.”

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Voxeo, a vendor of Unlocked Communications, and Collab, a European-based provider of OneContact, a contact center tool for hosted contact center providers, outsourcers and enterprise contact centers, have announced Collab has chosen Voxeo’s technology to deliver its contact center software.

“We selected Voxeo as the technology of our choice since it is the best, fully SIP-based IVR platform for VoiceXML and CCXML in the market, with very strong hosting capabilities,” explains Carlos Pedro Vasconcelos, Marketing & Business Development Manager at Collab. “Customers in the financial, health care, and call center industries are already using it in EMEA.”

Collab integrated Voxeo’s Prophecy platform into its OneContact, Collab officials say, “offering to provide customers with the most reliable, state-of-the-art platform for contact centers. Within its OneContact offering, Collab uses Voxeo as the IVR component for voice portals using Automated Speech Recognition and Text-to-Speech Synthesis.”

OneContact is IP-based multimedia contact center software that offers full multimedia contact management across communication channels such as voice, video, e-mail, SMS and Instant Messaging. As Collab officials explain it, the platform is suited for contact centers of medium and large size, in hosted and on-premise environments, and for “any industry including 3G mobile operators, network service providers, outsourcers and enterprise contact centers.”

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Tigerpaw Software, developer of the business building software for technology providers, unveiled Tigerpaw 11, with “added usability enhancements and new features that help technology providers better organize their business, optimize the customer experience and fuel revenues,” company officials said in a press release.

The application is designed with IT, telephony, security, and audio/video businesses end users in mind.

Some highlights:

A new user interface that stresses usability. Tabs let you open multiple documents like accounts, quotes, service orders, and invoices at the same time just like in Internet Explorer.

Simplified filtering and mining data lists. Tigerpaw 11 provides in-line filtering to dynamically create filter criteria right in the list. You can search by multiple items using Boolean logic, and a new column chooser lets you hide the columns that aren't important to you. Badging has also been implemented to help you make better business decisions.

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Business processes are “those ordered activities and tasks within your organization that connect its people and your management systems,”according to officials of Abuja, Nigeria’s Platinum Systems International: “In plain terms, any function within an organization that enables the organization to successfully deliver its products and services is a business process.”

Business Process Management, they say, “refers to aligning business processes with your organization’s strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.

The company has created DRIVE BPM, what they describe as “a proven and comprehensive business process management software product that can be introduced into an existing IT infrastructure.”

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