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Instranet awarded for trend-setting

August 22, 2005

Congratulations today go to multichannel knowledge applications provider InStranet, Inc. for its Contact Centers In-Line (CCIL) application being named a 2005 Trend Setting Product by KMWorld Magazine.

CCIL manages every aspect of a customer’s experience and anticipates potential customer issues, automatically placing the right knowledge at the right time with the right agent.

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KMWorld evaluated more than 200 vendors, whose combined offerings top the 1,200 mark. Criteria for selection: usability, flexibility, adoption rate and total cost of ownership.

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InStranet's CCIL application manages and automates the delivery of profile-based content and knowledge to every customer channel. A complete solution, Contact Centers In-Line comes with desktops devoted to back-office functions as well as content administration and deployment. This enables users to easily deliver consistent and profile-based knowledge to customer touch points, monitor user awareness of this information, and quickly react if representatives need additional training or coaching.�

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Instranet's multichannel knowledge applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.�InStranet’s multichannel knowledge applications aim to make easier the transformation of information across organizations into knowledge on which the organizations’ channels can act.



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