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Instranet awarded for trend-setting

August 22, 2005

Congratulations today go to multichannel knowledge applications provider InStranet, Inc. for its Contact Centers In-Line (CCIL) application being named a 2005 Trend Setting Product by KMWorld Magazine.

CCIL manages every aspect of a customer’s experience and anticipates potential customer issues, automatically placing the right knowledge at the right time with the right agent.

 

KMWorld evaluated more than 200 vendors, whose combined offerings top the 1,200 mark. Criteria for selection: usability, flexibility, adoption rate and total cost of ownership.

 

InStranet's CCIL application manages and automates the delivery of profile-based content and knowledge to every customer channel. A complete solution, Contact Centers In-Line comes with desktops devoted to back-office functions as well as content administration and deployment. This enables users to easily deliver consistent and profile-based knowledge to customer touch points, monitor user awareness of this information, and quickly react if representatives need additional training or coaching. 

 

Instranet's multichannel knowledge applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement. InStranet’s multichannel knowledge applications aim to make easier the transformation of information across organizations into knowledge on which the organizations’ channels can act.



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