Well, for one thing, this economy has put clarity on the need to help enterprise users become a lot more productive in their environment, with applications they already have. I have pitched this message over the last 3 months, so let me try it here on you and see what you think!
"I propose that we have turned our enterprise users into manual workers". Sure, they use computers but most of their business processes are manual. What I mean is, look at an automobile factory of 30 years ago. We would have well trained technicians, manually building cars down the production line but it was all very manual, each step requiring the mostly manual activity before the next step and so forth. Today, just go and look at an enterprise user and watch them, using their desktop applications to put someone on a new insurance or mobile phone plan. It's mostly manual. just because users have computers, it does not make them productive if the many applications they use, don't work together in any form. For example; user logs into System A, B, C, D and E. Lookup customer verification info in system A. Enter phone number of SSN in System B, use account number from B to go to system C to verify address. Change address first in system C and then D. Log into System F now because we need to check a credit score or address verification. System E has the details of the current Insurance plan or Mobile Phone plan and user needs to work out if customer qualifies. Customer doesn't qualify but another new plan might be available so we go to system F........ and so on and so on, on virtually every users desktop, every enterprise, every where in the world! How manual is that?
If only every desktop application was "open" to be enable these workflows to be automated for our users. The users can get on and do what they know best and focus on the customer. We have have left our users behind. Spending trillions of dollars of integration at the back end but then still delivering new disconnected UI's to the user on the front end (desktop), and the problem gets worse every year!
Products from companies like OpenSpan, enable Desktop applications to become Open. Almost instantly. it's game changing stuff. Just imagine what you could do, if only ALL of your applications were enabled to allow automation. Desktop productivity will go through the roof.. More later....
"I propose that we have turned our enterprise users into manual workers". Sure, they use computers but most of their business processes are manual. What I mean is, look at an automobile factory of 30 years ago. We would have well trained technicians, manually building cars down the production line but it was all very manual, each step requiring the mostly manual activity before the next step and so forth. Today, just go and look at an enterprise user and watch them, using their desktop applications to put someone on a new insurance or mobile phone plan. It's mostly manual. just because users have computers, it does not make them productive if the many applications they use, don't work together in any form. For example; user logs into System A, B, C, D and E. Lookup customer verification info in system A. Enter phone number of SSN in System B, use account number from B to go to system C to verify address. Change address first in system C and then D. Log into System F now because we need to check a credit score or address verification. System E has the details of the current Insurance plan or Mobile Phone plan and user needs to work out if customer qualifies. Customer doesn't qualify but another new plan might be available so we go to system F........ and so on and so on, on virtually every users desktop, every enterprise, every where in the world! How manual is that?
If only every desktop application was "open" to be enable these workflows to be automated for our users. The users can get on and do what they know best and focus on the customer. We have have left our users behind. Spending trillions of dollars of integration at the back end but then still delivering new disconnected UI's to the user on the front end (desktop), and the problem gets worse every year!
Products from companies like OpenSpan, enable Desktop applications to become Open. Almost instantly. it's game changing stuff. Just imagine what you could do, if only ALL of your applications were enabled to allow automation. Desktop productivity will go through the roof.. More later....
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