November 2009 Archives

ShoreTel ECC - Change Profile Scripting Tool

November 28, 2009 4:57 PM
How many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement this, but we prefer the use of "route points" (see past blog). " Thank you for calling our company during our normal business hours. Continue Reading...

ShoreTel Route Point Configuration

November 2, 2009 1:10 PM
The ShoreTel IPBX "Route Points" are powerful configuration tool, generally used to enable third party applications. For ShoreTel Support or CISCO Support, visit DrVoIP. Using route points, an external application can gain complete call control. For example, when you configure a ShoreTel Enterprise Contact Center, you will use route points to control call flow, media and routing options. Continue Reading...
Continue reading ShoreTel Route Point Configuration.
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