You can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel ECC - Enterprise Contact Center, you know that we urge you to create all of your audio files before you start setting up your Contact Center Services! Making recordings should be easy enough, but ShoreTel wants to have the wav file in a specific format: CCITT-mulaw, 8Khz, 8bit Mono. This is easy enough to create with something as simple as the standard Microsoft Sound Recorder, but the default wav format is some other format and you will need to "save as" clicking on the format change option! There are actually three other strategies for recording voice prompts in the native ShoreTel format.
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October 2009 Archives
How to Create ShoreTel ECC and AA sound files!
October 6, 2009 10:59 AM
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