January 2010 Archives

Why move th eAuto Attendant into the Contact Center?

January 9, 2010 1:54 PM
Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that plays the familiar On-Hours recording: "Thank you for calling our company, press 1 for technical support and 2 for sales support". The question asked in today's blog is: should the Automated Attendant be located in the PBX or in the Call Center? There are very interesting ramifications for each of these options. Continue Reading...

ShoreTel Mobile Call Manager for iPhone?

January 4, 2010 1:16 PM
One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple iPhone to a ShoreTel System as a SiP extension, I met such a creative talent: Matt Vlasach of Pacificswell! Matt was both an excited ShoreTel VoIP user and a iPhone aficionado. Thought Matt was happy to play with SIP his real interest was in creating a ShoreTel App for the iPhone! Continue Reading...
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