February 2010 Archives

Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To over simplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed would not function. The three services were Route Points, Account Codes and Workgroups. For example, if a user group was set to "forced" account code verification and the server was unavailable, that service would fail and the effected user would not be able to place a call. Continue Reading...

Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel stores CDR records in two locations for two different purposes. Historically, the first format is basically the "Legacy CDR Text Files" and they are stored in the Shoreline Data folder as log files. The log files are written to \Shoreline Data\Call Records 2 and are written out at Midnight to a file named CDR-YYMMDD.HHMMSS.log. Continue Reading...