January 2013 Archives

Upgrade ShoreTel System

January 29, 2013 11:12 AM
The actual task of upgrading your ShoreTel system from one software version to the other is “brilliantly simple”.  The process, however, requires attention to the   detail!  Any software upgrade will challenge your “change management” process!  It is a complex process with many moving parts and it is up to you to understand what those parts are and how upgrading your software will effect those parts. ShoreTel Support for ShoreTel Communicator download.
Read the entire blog post on DrVoIP ShoreTel Blog

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

January 29, 2013 11:09 AM
As Contact Center for Cisco Support and ShoreTel Support implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a single administration portal for the deployment of their iPBX solution.   You go to one portal to define your Users, Gateways, Call Flow, Automated Attendants, Workgroups and Voice Mail.
Read entire post on drvoip ShoreTel Blog
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