So what exactly is this Presence thing?
As I continue my de-mystifying of Unified Communications, I want to talk about the idea or concept of Presence. It is simple enough to explain but a bit more difficult to capture the hard dollars behind.
Presence, at the base, is the ability to determine the availability of an individual no matter your location or theirs, no matter the device each of you happens to be on and at its most grand design, regardless of if you work for different organizations or are using different applications. Chances are that you have had a "Presence" client and you didn't even realize it both at home and at work. Do you use AOL Instant Messenger? Or Microsoft Live Messenger? Or Yahoo! Messenger? Technically you have a "Presence" client right there. At a glance I can see if someone is available, busy or away. It's rudimentary in nature but you get the idea. You've had Presence but just didn't call it that!
Take this concept and expand it out a bit. You have enterprise class instant communication tools such as IBM SameTime or Microsoft Office Communicator which can not only tell you if someone is available or busy, it can give you detailed information such as why they are busy. By scrolling over their name you see their contact information, their current schedule and when they will be free. It is extremely powerful information and allows you to immediately make the decision to go to someone else for the information you needed in some cases.
Expand this concept out a bit further with me. With fully integrated Unified Communications solutions, now I can simply click on a person's name and can call their office or cellular numbers, can send them an email or even a SMS message. All of the sudden the communication challenges that I talked about a few weeks ago become fewer and farther between. Take it a step further and with a few clicks I can have a two or three person "chat" session to work on a business challenge with a great chance of successfully solving it in a shorter period of time.
The challenge of course is to understand just how much a unified Presence client can save your organization and employees both in time and money. Studies from Gartner and Forester indicate that as much as 1.5 hours per week per employee can be saved with a Presence client. That is a lot of money for the organization but it's also a lot of frustration saving for the employees as they are able to solve business challenges faster (which in turn saves the company money).
How much an enterprise wide Presence solution can save your organization will vary but it is clear that both time and money can be saved and higher employee and customer satisfaction can be achieved with it.
Listed below are links to sites that reference So what exactly is this Presence thing?:
So what exactly is this Presence thing? TrackBack URL :
CounterPath Hosted Service Delivers Over-the-Top Fixed Mobile ServicesFeel the Nostalgia! Turn Rotary Phone into a VoIPITW and an iPad AppFacebook's Zuckerberg, Closed App Stores and HTML5
Fix for Skype Sign In ProblemSkype for Asterisk Killed - The LowdownOpen Source + JAIN SLEE: Mobicents Makes SenseStop Organizing your Emails into Folders! It's Less Efficient
CounterPath Partner Program for ITSPs Aims to Simplify MobileFamily Plans Coming to VerizonTDCloud Joins the FrayDisney World Vacation Trip Report
Around TMCnet Blogs
Byrd's Eye View:One out of 6831
Communications and Technology Blog - Tehrani.com:Steve Wozniak to Keynote ITEXPO Las Vegas
First Coffee:Eliminating Outsourced Call Centers, Barging in IVR Menus, Best
Industry Insight:Attend the WebRTC Webinar and Learn More about the
Monetizing IP Communications:White Label Cool Mobile Voice Video IM App Vippie
On Rad's Radar?:Pieces of the Partner Puzzle, Part 1
Patriot Talk:Obama Refuses to use the word "Taxes" - Calls
Voice of IP:Myths and legends - cloud myths #1
VoIP & Gadgets Blog:WebRTC Screen Sharing Demo!
4G: For Generations to Come:Spontaneous Combustion:The Realities Not the Myth of LIthium Batteries
Byrd's Eye View:Unified Policy Effort
Communications and Technology Blog - Tehrani.com:WebRTC Advisory Board Announced
First Coffee:Aspect and Nexidia Partner, Acme Packet and HP ACI
Gadget Inspector:Verizon Offering R2-D2 DROID 2!!
Going WiMAX:No Man is an Island, but Isle of Man
Industry Insight:2G Still Has Legs
Monetizing IP Communications:GoAnimate your Social Media Message, I Did for ITEXPO
Next Generation Communications:EARTH Consortium Shows the Way to 70 Percent Energy
On Rad's Radar?:Corporate Culture is Under-Rated
Patriot Talk:Democrats Trading Social Justice for Jobs
The Readerboard:The New Customer Self-Service: Ourselves
VoIP & Gadgets Blog:Windows 8 Sync Settings - Security Hole