breaking the silos

Hello! Sorry for the absence...vacations, conferences, etc. have made posting a challenge.

The good news is my time away has me refocused and charged up. I spent time last week at Mitel's business partner forum showing some of our recent innovations. These interactions validated my thinking that what may be most exciting to customers of call recording solutions may not be adding to the never-ending list of features within our applications but rather making our rich set of content available to any applications in context.

Imagine finding a record of every voice communication with a contact within your sales force automation or customer relationship management application...a field service rep accessing the order request by keying the work order number into his mobile phone...a sales manager synching her iPod to the randomly selected calls for review as she prepares for her hour-long commute home. In each case the rich content captured by a recording solution was disseminated into the appropriate app or device for the moment.

There is great potential to extend voice documentation throughout the enterprise in exciting new ways...