This morning at the SIP Trunk-UC Summit at ITEXPO Matt Vlasach of Unwired Revolution discussed supporting remote workers in "SIP: Unifying the Distributed Workforce." In this case study he described how the Ingate enables a connection to the Microsoft Lync which transforms the Lync TCP packets to UDP so they can be delivered to the ShoreTel servers and to Paetec SIP Trunking services. It also protected all the Unwired Revolution network assets.
ROI in Two Years: Matt described that the payback for the enhanced service model was less than two years and the return on investment was more than adequate to meet the requirements of the company.
The next steps are to integrate this with CRM and to support mobile VoIP and then to communication enable business processes for the customer.
Matt offered 5 tips for evolving to UC:
1. Make sure the customer LAN and the WAN is UC ready minimizing jitter, delay and packet loss
a. Use a networking monitoring tool or service to evaluate the network on a hop-by-hop basis to see where issues may be encountered
2. Use SIP and find a reputable service provider than can offer quality of service
3. Understand how people work and communicate
4. Evaluate multiple UC vendors and be willing to have a multi-vendor solution
5. Phase in the deployment and use an implementation specialist
"SIP is the glue for Unified Comms and Ingate makes it all work for interoperability and security," he concluded. "Today Ingate ties together UC components; tomorrow it will tie together UC systems."
The SIP Trunk-UC Summit continues throughout today and tomorrow (Friday) in room A208 at ITEXPO. Stop by, meet the Ingate team, talk to our esteemed speakers, learn about SIP trunking and UC.