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Jon Arnold and I finally got it all together and are proud to announce the launch of our new portal, IP Communications Insights.

I'll let the announcement we sent over the wire this morning fill you in on the details:

Robins Consulting Group and J Arnold & Associates Announce the Launch of IP Communications Insights

New Web Site is Home to IP Communications Industry Newsletter, Blogs, Podcasts, Newsfeeds, and Market Research and Intelligence

NEW YORK & TORONTO--(BUSINESS WIRE)--Robins Consulting Group (RCG) and J Arnold & Associates (JAA) - both prominent IP communications industry research, marketing and consulting firms - have proudly announced the launch of their new independent Web platform "IP Communications Insights", located at

IP Communications Insights is the culmination of a partnership between the two firms that includes an array of marketing, communications, advisory, consulting and research services for IP communications technology vendors and service providers.

Designed to be an independent platform for industry thought leaders and market intelligence, the goal for IP Communications Insights is to offer valuable coverage, analysis and information not readily available elsewhere.

In addition, IP Communications Insights will publish an ongoing series of industry reports designed to be very topical, highly strategic, concise and affordably priced. One study in the works, "VoIP Mashups - Where's the Money?" is a critical evaluation and insider view of this rapidly evolving space. The possibilities for VoIP mashups are limitless, but the business case scenarios are not. This ground-breaking report will survey today's landscape and provide a strategic roadmap for making VoIP mashups a viable business.

Marc Robins, IP Communications Insights Co-Founder and Chief Technology Evangelism Officer of RCG, has been involved in the IP communications industry since its inception, and has served the industry as a reporter and analyst, conference producer and magazine publisher, and marketing executive and consultant.
Continue Reading...

Off to VON Tomorrow

March 19, 2007 9:02 PM

I'm off to the VON show in San Jose, CA tomorrow morning, and I'm interested to see if there's any truth behind Thomas Howe's brave post today about why he's not attending the event. I'll be meeting with other technologists while I'm there, so I'm curious whether this position is shared by them.

For my part, I'm looking forward to shooting the breeze with my industry friends, making new friends, and (hopefully) discovering new innovative solutions and sussing out relevant industry trends.

Also, let me extend an invitation to those also attending the event to contact me if you're interested in meeting up.

Back from Sunshine and IT Expo

January 29, 2007 6:32 PM

Fort%20Lauderdale.jpg I just returned from travels south, to Fort Lauderdale and Internet Telephony EXPO -- and arrived in Winter in New York. It was bound to arrive at some point (although I thankfully missed the deep freeze, eight-degree temperatures of a couple of days ago).

The show was great -- well-attended and full of good content in the conferences.  Jon Arnold and I spent some time together basking in the glow of our recent announcement.  See Jon's post about show highlights.

sunburn.jpgAnd yes, I did spend a little time in the sun -- and barely escaped serious harm. Continue Reading...

Jon Arnold and I figured that since most everyone else was making some sort of announcement, issuing press releases and generally making noise  -- especially to pull in the crowds at Internet Telephony Conference & EXPO East going on right now -- that it was OK to make some noise of our own.

Hopefully it will be music to your ears

Robins%20Consulting%20Group%20Text%20with%20Logo.JPG          JArnold_logo.jpg

Robins Consulting Group and J Arnold & Associates Announce New Partnership

Two Prominent IP Communications Industry Research and Consulting Practices Join Forces to Offer an Array of Services and Co-Develop New Sources of Industry Intelligence

NEW YORK, TORONTO, and FORT LAUDERDALE, January 23, 2007-- Robins Consulting Group (RCG) and J Arnold & Associates (JAA) – both leading IP Communications industry research, marketing and consulting firms – have proudly announced a new partnership that includes the two firms joining forces to provide an array of marketing, communications, strategy consulting and market research services to their growing roster of IP communications technology vendors and service providers.

In addition, RCG and JAA will be jointly developing new information resources, including an electronic newsletter and related Web site, which will offer unique industry analysis, a healthy dose of opinion, provide a new platform for other industry thought leaders, and offer valuable coverage and information not readily available elsewhere about the rapidly evolving IP communications industry.

Veteran industry thought leader Marc Robins, RCG's founder and Chief Evangelism Officer, has been involved in the IP communications industry since its inception, and has served the industry as a leading reporter and analyst, conference producer and magazine publisher, and marketing executive and consultant. Continue Reading...

winter%20traffic.jpg I'm looking forward to a little travel now, just as the weather is starting to behave wintery (pretty soon NYC will look like this).

Thankfully, upcoming travel will take me south to Fort Lauderdale, Florida, for Internet Telephony Conference and EXPO East.

I'll be moderating, checking out the latest technology on the show floor and sussing out the latest trends,sunny%20beach.jpg holding meetings in the press room and elsewhere in the convention center (maybe out on a sun-drenched  patio) and generally enjoying catching up with folk and putting new faces to new names.

I'll be attending from midday Wednesday, January 24th till the show's end on Friday afternoon. If you're also attending the show and would like to meet up, please let me know. Continue Reading...

Packet Island recently introduced a new software-as-a-Service (SaaS) solution designed to target the VoIP lifecycle management needs of VARs and SMBs deploying the open source-based Asterisk IP-PBX. The PacketSmart for Asterisk solution is based on Asterisk software agents and purpose-built micro-appliances that work with the highly scalable PacketSmart SaaS platform, hosted at a Tier-1 data center. The solution has three distinct functions, including network assessment for VoIP, VoIP troubleshooting, and ongoing VoIP SLA monitoring.

The Asterisk software agents perform continuous monitoring of all VoIP calls terminating at the PBX, while the micro-appliances are complementary to the software agents, and can be easily moved around the network to isolate and troubleshoot network issues affecting VoIP quality.

During the deployment planning phase, the micro-appliances can be used to simulate live VoIP traffic on an SMB's network, to identify and fix problems before the Asterisk VoIP deployment. After Asterisk deployment, the Packet Island software agent that is left installed on the Asterisk PBX continues to collect detailed quality metrics that can be used by the SME and VAR for SLA monitoring and to isolate and troubleshoot transient VoIP quality issues. Continue Reading...

This past Tuesday and Wednesday, I had the pleasure to moderate and speak on a number of panels with a number of well-regarded and incredibly knowledgeable individuals, including Jon Arnold, principal of J. Arnold and Associates; Ron Gruia, Principal Analyst and Program Leader Information and Communications Technology at market research firm Frost & Sullivan; Richard Grigonis, Executive Editor of the IP Communications Group at TMC; Andy Mercker, Director of Marketing at Sphere Communications; Ray Hernandez, Managing Partner at VC firm ROTH Capital Partners LLC; and Ken Camp, speaker, writer and consultant who also blogs about IP communications technology at

I want to thank all the above profusely for their time, invaluable insights and for making the Summit a truly enjoyable experience.

For a great review of the first session on "The State of Industry: Focus on the Corporate and Government Enterprise Marketplace", check out Richard Grigonis' article ITEXPO West 2006 Powers Up, State of the Industry Discussed. Continue Reading...

By now I hope all of you have heard about the IP Communications Business Summit, a new workshop that's been added to the agenda at the upcoming Internet Telephony Conference and EXPO in San Diego.

In case you missed the email blasts, TMC and yours truly (RCG) are presenting this unique workshop to help educate the investment community -- including venture capitalists,
investment bankers, financial industry analysts, M&A specialists, angel investors and any other interested parties -- about the leading industry trends and market drivers in the hopes of ultimately identifying attractive IP communications companies.

The discussion will be feisty, informal, and hopefully fun and illuminating for everyone.

And since admission is free with any registration plan, you have one less reason to not check it out!

Summit Speaker Update:

We recently added notable industry analysts and bloggers to the panels, including Jon Arnold of J Arnold Associates, Ronald Gruia of Frost and Sullivan, and Ken Camp of

In addition, Ray J. Hernandez, Managing Director, Investment Banking at VC firm ROTH Capital Partners, LLC, has agreed to present a session described below:

Valuing Voice over IP Services:  A Public Market Perspective
October 10, 2006, 2:15 pm -- 3:00 pm

Certainly one of the most exciting things about the IP communications market is the growth of new businesses offering Voice over IP services.  Indeed, there is still a vast amount of untapped market potential in the industry, and the dramatic rebound of the economy together with renewed confidence in the industry’s prospects has helped the growth of Voice over IP services across all market sectors. As Voice over IP services providers build their businesses, they will want to know how much their businesses are worth.  In this session, you’ll learn about how Voice over IP is being valued in the public markets and what adds to and detracts from building value in a Voice over IP business.  
Continue Reading...

Packet Island Inc., a provider of VoIP lifecycle management solutions for the SME VoIP market, received its first round of venture funding from a group of venture capital firms led by Startup Capital Ventures. The other VCs participating in the Series A round are Garage Technology Ventures and Rincon Ventures.

According to Andy Aczel and Preveen Kumar, co-founders of Packet Island, “We took two years to build a solid SaaS platform that had the architecture to support the deployment model and economic sensitivity of the SME market. By focusing our SaaS platform to solve the VoIP management needs of the IP Centrex market, we’ve been able to address a burning problem in a fast growing space, and gain industry recognition by means of key industry awards. We wanted investors who had the breadth and depth in the markets we were going after, and that’s exactly what we got with our VC syndicate led by Dr. John Davidson from Startup Capital Ventures.”

Dr. John Davidson, co-founder and CTO of LAN pioneer, Ungermann-Bass, and General Partner of Startup Capital Ventures, says  “As a long time participant in the networking industry, I have seen the remarkable scaling down of the price and size of enterprise networking gear without seeing an attendant reduction in complexity. Continue Reading...

Steve Guthrie Lands at Integrated Research

September 19, 2006 3:03 PM

Congrats are due to Steve Guthrie, all around good guy and a VoIP industry veteran, on his recent appointment as Director of Global Product Marketing for the IP telephony business unit at Integrated Research. Steve was formerly with Xelor Software as VP of Marketing.

In his new job, Steve will play a broad marketing role across the company’s Americas, Europe and PacAsia regions. One key initiative is to help lead the company from its Cisco-only focus to a multi-vendor strategy where the company's PROGNOSIS VoIP management solutions integrate into Cisco, Avaya, Nortel and Alcatel environments and provide a single view for these disparate systems that so many large enterprises have deployed across their global operations.

Since joining IR last month, Steve has already been in front of a half-dozen prospects and customers, on site with a customer where IR is managing 22,000 IPT nodes, and together with several MSPs that have end-users ranging from several hundred nodes to many thousand nodes.

Steve's new business contact details are below.


Steven Guthrie
Director, Global Product Marketing, IP Telephony
PROGNOSIS -- precise performance monitoring

(m) +781-248-6956
(f) +781-662-9166
(im) [email protected]
(e) [email protected]
(w) Continue Reading...

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