This blog entry was posted by Ed Margulies, co-founder of FACE IT Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.
Oh now that You've Asked
Is it possible you have $1,000 or so of hidden savings per year all wrapped up in your TV, Internet, Hosting, and Phone services combined? Yes, nestled in the underbelly of our Communications as a Service (CaaS) industry is a dirty little secret.
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