August 2009 Archives

Social Networking - Hamburger Helper for Customer Service

August 11, 2009 2:50 PM | 0 Comments

This blog entry was posted by Ed Margulies, co-founder of FACE IT Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.

A Brave, New Customer Service Model

The Social Networking phenomenon has signaled a sea change in consumer behavior and provided lessons for enterprise purveyors of customer service.

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