December 2009 Archives

New Years Resolution: Reinvent Your Customer Service

December 18, 2009 12:01 PM | 0 Comments

 This blog entry was posted by Ed Margulies, co-founder of Face It Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.

 

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