November 2009 Archives

Modality Myths that Just Won't Die

November 13, 2009 5:43 PM | 0 Comments

 

This blog entry was posted by Ed Margulies, co-founder of FACE IT Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.

 

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