Call Center Life Saver

Next time you're getting heated with a call center agent, calm yourself down by thinking about this story: a man telephones a call center for a routine address change. While on the phone, he suffers a massive brain hemorrhage. The call center agent, recognizing the threat, calls emergency services and provides them with the caller's home address (which she has on her computer screen). Emergency services saves the man's life.

OK...maybe it's not a COMMON scenario, but it happened recently.

TES
The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
March 3, 2008 1:51 PM | 0 Comments

Categories:

Tags:

Post a comment
View Call Center Life Saver news in TechnoratiTechnorati bookmark Call Center Life Saver in del.icio.usDel.icio.us Slashdot.comSlashdot Submit Call Center Life Saver to Digg.comDigg

Listed below are links to sites that reference Call Center Life Saver:

Leave comment to Call Center Life Saver article

Blogroll

Recent Entry Images

Around TMCnet Blogs

  • Byrd's Eye View:
    One out of 6831
  • Communications and Technology Blog - Tehrani.com:
    Steve Wozniak to Keynote ITEXPO Las Vegas
  • First Coffee:
    Eliminating Outsourced Call Centers, Barging in IVR Menus, Best
  • Industry Insight:
    Attend the WebRTC Webinar and Learn More about the
  • Monetizing IP Communications:
    White Label Cool Mobile Voice Video IM App Vippie
  • On Rad's Radar?:
    Pieces of the Partner Puzzle, Part 1
  • Patriot Talk:
    Obama Refuses to use the word "Taxes" - Calls
  • Voice of IP:
    Myths and legends - cloud myths #1
  • VoIP & Gadgets Blog:
    WebRTC Screen Sharing Demo!
  • 4G: For Generations to Come:
    Spontaneous Combustion:The Realities Not the Myth of LIthium Batteries
  • Byrd's Eye View:
    Unified Policy Effort
  • Communications and Technology Blog - Tehrani.com:
    WebRTC Advisory Board Announced
  • First Coffee:
    Aspect and Nexidia Partner, Acme Packet and HP ACI
  • Gadget Inspector:
    Verizon Offering R2-D2 DROID 2!!
  • Going WiMAX:
    No Man is an Island, but Isle of Man
  • Industry Insight:
    2G Still Has Legs
  • Monetizing IP Communications:
    GoAnimate your Social Media Message, I Did for ITEXPO
  • Next Generation Communications:
    EARTH Consortium Shows the Way to 70 Percent Energy
  • On Rad's Radar?:
    Corporate Culture is Under-Rated
  • Patriot Talk:
    Democrats Trading Social Justice for Jobs
  • The Readerboard:
    The New Customer Self-Service: Ourselves
  • VoIP & Gadgets Blog:
    Windows 8 Sync Settings - Security Hole

    • Latest Whitepapers

  • Alcatel-Lucent The A.R.T. of Policy Management
  • When Machines Talk to Machines: M2M deployment can make your business systems smarter
  • Alcatel-Lucent Mobilize the Data Plan: The Alcatel-Lucent Smart Plan Solution
  • Selecting a Wholesale DID Origination Provider Part 3: Support, Number Porting, and Billing
  • Selecting a Wholesale DID Origination Provider Part 2: Monthly Recurring Cost and Non-Recurring Costs
  • Selecting a Wholesale DID Origination Provider Part 1: Footprint and Features
  • How to Sell VoIP, Part 2: Choosing what VoIP Services to Sell
  • How to Sell Wholesale VoIP Services, Part 1: Choosing your Target Market
  • Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
  • Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps

    • TMCnet Videos

  • M2M Life Cycle; Integrating from Cradle to Grave
  • Bring Business Intelligence to M2M decisions
  • Delivering Useful Management Tools.
  • MashingUp M2M Solutions.
  • Bottling Up the Problems of Fleet Management.
  • Getting a Healthy Attitude toward M2M.
  • The Point of M2M is to Add Value.
  • The Cloud and the Social Machine
  • Cold Chain Management in Tropical Climates
  • OpenText offers details on its enhanced partner program