Corticon Announces Renewed Partnership, New Implementation Selection

July 11, 2005

TIBCO Software Inc., a business-integration and process-management software company that enables real-time business, today announced the renewal of its partnership with Corticon Technologies, a provider of business rules management software, to deliver a business process management (BPM) solution with “superior business rules capabilities.”�

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Available now, the TIBCO Staffware Rules Manager, built on the Corticon Business Rules Management System (BRMS), provides powerful business rule modeling and automation that is fully integrated with TIBCO Staffware Process Suite.

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Business rule management capabilities aim to enhance BPM solutions by enabling fine-grain control of complex business processes. Using Corticon in conjunction with TIBCO BPM, business rules can be changed independently of the processes they govern. Additionally, this agility is further increased with TIBCO Staffware Rules Manager, which provides nontechnical business users with complete control to define, analyze, test and change any business rule. By reducing the dependence on IT staff for rule and process changes, and increasing the participation of line-of-business users, delivery times of BPM deployments can be shortened significantly.�

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In other�company news,�Corticon�today announced�that N.E.W. Customer Service Companies, Inc.�(NEW) will use Corticon Business Rules Management System (BRMS) to enhance its warranty claims processing services. NEW is a provider of extended service contracts and buyer protection programs for consumer products.��

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NEW will use Corticon’s BRMS to streamline the processing of warranty claims, while ensuring that policies are enforced consistently and in an auditable manner. This is meant to support NEW’s ongoing efforts to reduce operational costs and processing errors, while also improving compliance with each of NEW’s customers’ unique warranty service agreements.�

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NEW administers and processes claims against extended service plans sold by its clients (which include Best Buy, JC Penney, Lowe's, Kmart, OfficeMax and Sam's Club). NEW faces the difficult challenge of consistently adjudicating and processing claims against policies that each has its own unique set of rules. By modeling each client’s set of claims rules in Corticon, NEW has the opportunity to automate and enforce uniform standards for claims processing, while also analyzing and streamlining their claims management process. Corticon's user interface — compared to that of Excel — can provide NEW’s business users the ability to build and make changes as their business rules and policies are created or changed.�

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Additionally, Corticon’s ability to check rules for ambiguity and completeness can make easier the ability for NEW to maintain quality control and strict oversight of claims payments.�

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Corticon BRMS assists organizations in modeling and understanding their policies, whether deriving from external sources (e.g. regulations, customer contracts) or internal strategies and objectives. As well, Corticon BRMS can automate the enforcement of polices via standards-based integration with enterprise systems, ensuring that polices are enforced efficiently, consistently and transparently.

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