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LOMA Releases Tool For Selecting Bilingual Agents

July 11, 2005

LOMA, a provider of selection assessments for the financial services industry, today announced the release of LOMASelect REPeValuator Bilingual, a tool made (not to be confused with Kool Aid) to aid in selecting bilingual contact center candidates.

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The Web-based simulation is designed to assess critical skills of contact center candidates who are seeking positions that require communication both in English and in Spanish, measuring essential on-the-job skills (such as managing customer relationships, providing complete and accurate information, and managing call time).

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As candidates face different scenarios from customers inquiring about product support and service termination, the LOMASelect REPeValuator Bilingual simulation determines how well candidates deal with customers using Web chat and phone interaction, while providing a “human touch.”

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DRB

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