Altitude Software and KIVA Group are announcing that they have developed a combined CRM solution targeting mid-tier financial institutions. We have the press release on the TMCnet Web site at:
The announcement indicates that the solution is designed with community financial institutions or regional banks in mind and focuses on assisting branch and call center personnel in managing customer service delivery across multiple channels, including face-to-face, IVR, voice, email and Web.
Here's how the release positions the contribution of each partner:
KIVA: "KIVA’s Respect 7 provides the transactions and service delivery functionality .... Respect 7 has a central contact database, with enterprise routing, CTI, personalized sales and service, problem and issues management, extensive performance monitoring, and reports for executives, as well as line managers ...."
Altitude: "Altitude uCI 7 is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; outbound telemarketing, sales and service; and business process management .... A compelling reason to rely on Altitude Software solutions is the fact that the same application layer is leveraged for different platforms and infrastructures, allowing different infrastructures to integrate and coexist."
AB -- 5/13/05
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