Evaluating Self-Service Providers

Rich Tehrani alerted me to this useful and interesting site run by strategic advisory firm Allen Bonde Group (ABG):

The site features a chart comparing 20 providers of self-service solutions ranked according to four dimensions:

Brand (market presence and reputation)
Partnerships (for integration and implementation)
Technology
Delivery

In overall score, RightNow rates highest, with Knova running a close second.

AB -- 5/17/05

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May 17, 2005 3:20 PM |