UK Outsourcing Provider Ventura Gets COPC Certification

Customer Operations Performance Center Inc. (COPC) announced today that Ventura, a UK-based contact center management company (subsidiary of Next plc.) achieved certification to the COPC-2000 Standard. The full release is available on TMCnet at:

Ventura Achieves Certification to COPC-2000 Standard

COPC issues its certification based on an audit process measuring an organization's performance against a set of customer-service metrics. Ventura has a staff of 7,500 across six sites in the UK. The company operates in the financial services, telecommunications and retail industries, and provides services to government and non-profits as well.

AB -- 5/3/05

The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
May 3, 2005 12:24 PM | 0 Comments

Categories:

Post a comment
View UK Outsourcing Provider Ventura Gets COPC Certification news in TechnoratiTechnorati bookmark UK Outsourcing Provider Ventura Gets COPC Certification in del.icio.usDel.icio.us Slashdot.comSlashdot Submit UK Outsourcing Provider Ventura Gets COPC Certification to Digg.comDigg

Listed below are links to sites that reference UK Outsourcing Provider Ventura Gets COPC Certification:

Leave comment to UK Outsourcing Provider Ventura Gets COPC Certification article

Search

About this Entry

This page contains a single entry by published on May 3, 2005 12:24 PM.

Speech-World Early Bird Reg Closes Friday 5/6 was the previous entry in this blog.

CARE to Use Donated VoIP Services for Communications is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

Around TMCnet Blogs

  • Byrd's Eye View:
    One out of 6831
  • Communications and Technology Blog - Tehrani.com:
    Steve Wozniak to Keynote ITEXPO Las Vegas
  • First Coffee:
    Eliminating Outsourced Call Centers, Barging in IVR Menus, Best
  • Industry Insight:
    Attend the WebRTC Webinar and Learn More about the
  • Monetizing IP Communications:
    White Label Cool Mobile Voice Video IM App Vippie
  • On Rad's Radar?:
    Pieces of the Partner Puzzle, Part 1
  • Patriot Talk:
    Obama Refuses to use the word "Taxes" - Calls
  • Voice of IP:
    Myths and legends - cloud myths #1
  • VoIP & Gadgets Blog:
    WebRTC Screen Sharing Demo!
  • 4G: For Generations to Come:
    Spontaneous Combustion:The Realities Not the Myth of LIthium Batteries
  • Byrd's Eye View:
    Unified Policy Effort
  • Communications and Technology Blog - Tehrani.com:
    WebRTC Advisory Board Announced
  • First Coffee:
    Aspect and Nexidia Partner, Acme Packet and HP ACI
  • Gadget Inspector:
    Verizon Offering R2-D2 DROID 2!!
  • Going WiMAX:
    No Man is an Island, but Isle of Man
  • Industry Insight:
    2G Still Has Legs
  • Monetizing IP Communications:
    GoAnimate your Social Media Message, I Did for ITEXPO
  • Next Generation Communications:
    EARTH Consortium Shows the Way to 70 Percent Energy
  • On Rad's Radar?:
    Corporate Culture is Under-Rated
  • Patriot Talk:
    Democrats Trading Social Justice for Jobs
  • The Readerboard:
    The New Customer Self-Service: Ourselves
  • VoIP & Gadgets Blog:
    Windows 8 Sync Settings - Security Hole

    • Latest Whitepapers

  • Alcatel-Lucent The A.R.T. of Policy Management
  • When Machines Talk to Machines: M2M deployment can make your business systems smarter
  • Alcatel-Lucent Mobilize the Data Plan: The Alcatel-Lucent Smart Plan Solution
  • Selecting a Wholesale DID Origination Provider Part 3: Support, Number Porting, and Billing
  • Selecting a Wholesale DID Origination Provider Part 2: Monthly Recurring Cost and Non-Recurring Costs
  • Selecting a Wholesale DID Origination Provider Part 1: Footprint and Features
  • How to Sell VoIP, Part 2: Choosing what VoIP Services to Sell
  • How to Sell Wholesale VoIP Services, Part 1: Choosing your Target Market
  • Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
  • Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps

    • TMCnet Videos

  • M2M Life Cycle; Integrating from Cradle to Grave
  • Bring Business Intelligence to M2M decisions
  • Delivering Useful Management Tools.
  • MashingUp M2M Solutions.
  • Bottling Up the Problems of Fleet Management.
  • Getting a Healthy Attitude toward M2M.
  • The Point of M2M is to Add Value.
  • The Cloud and the Social Machine
  • Cold Chain Management in Tropical Climates
  • OpenText offers details on its enhanced partner program