Traxi Technologies, a communications and IT services firm, informed me of a new product release today. The new product, Volcrum Voice, adds VoIP call recording to their Volcrum product line, developed to integrate enterprise phone systems and applications. The company describes Volcrum as a "suite of tools that lets you manage, integrate, control and administer your VoIP phone system seamlessly with the rest of your information technology infrastructure."
Traxi's news release from today is available on TMCnet at:
Traxi Technologies Introduces Volcrum Voice, a VoIP Call Recording Package
The announcement describes Volcrum Voice's capabilities as follows:
"Volcrum Voice contains a call recording component that allows calls to be archived for subsequent searching and playback. This application is ideal for customer service departments, contact centers, and regulated entities, resulting in better quality assurance, increased sales and customer satisfaction rates.
"Volcrum 's core technology design allows it to integrate with any application from packaged software to proprietary applications. The product suite provides a flexible set of tools that lets companies manage, integrate, control and administer an IP phone system (VoIP) or traditional phone system seamlessly with the rest of its technology infrastructure."
Lou Person, president of Traxi Technologies, describing the rationale for Volcrum Voice, says Traxi is seeing many companies upgrading phone systems and applications. "Over half of those making the change," he says, "are moving to VoIP because they are interested in the additional applications VoIP provides, such as phone and data integration. Volcrum Voice implements that vision one step further and increases the application richness of the phone system." Person says that Volcrum Voice can "integrate your contact database and record calls for subsequent mining and playback."
This image of the Volcrum Voice archive screen gives you some idea what the user interface is like:
Traxi is now developing voice-to-email and email-to-voice products to add to the Volcrum line.
AB -- 6/22/05
Technorati
Del.icio.us
Slashdot
Digg
Leave comment to Traxi Releases Volcrum Voice for VoIP Call Recording article