September 2005 Archives

The recent U.S. hurricane disasters have got many of us thinking about the value of communications technologies as a resource for first responders during disasters both natural and man-made. Poor communications capabilities were an obstacle in rescue efforts during the 9/11 attack in New York, as well as during Hurricane Katrina.

It seems evident that flexible, robust communications systems would help police, fire, rescue, Coast Guard and other groups get moving more quickly and work more effectively, and help multiple agencies communicate better with one another in the crucial hours and days after a disaster. That belief was reflected in two stories I took note of this week, one from American Public Media's Marketplace business radio program from Wednesday, Sept. 28, 2005; and the other from a release that came through our TMCnet news feeds on Thursday, Sept. 29, 2005, from Motorola, "Motorola Calls for Congressional Action to Improve & Secure Nation's First Responders Communications Network."

On the Marketplace program, host Kai Ryssdal interviewed Reed Hundt, who was FCC chair during the Clinton administration. (You can listen to the story at "Whaddaya want, a whole phone system?")

The segment started out with former FEMA head Michael Brown's defense of poor communications after Katrina, in response to a congressional enquiry. What was he supposed to do, he asked, 'Drop a whole phone and radio system into New Orleans, lock, stock and barrel?'

Good question, really. Actually, Hundt thinks such a thing is in fact possible and can be done at relatively low cost by providing federal matching grants to municipalities to "build a national emergency wireless network for all first responders." He also thinks the FCC chair needs to be given the power to "put the commercial networks back online when they're knocked down."

The money to build the needed network is not inconsequential -- a billion dollars, says Hundt. But he points out that this amount is relatively a "drop in the bucket" when compared to total expenditures on communications services in the U.S. He says that "for small amounts of money we can really have universal access and that people will be able to get online and will be able to communicate by voice when they need to in emergencies" -- and this will especially be true for first responders.

The Motorola release covered comments by the company's vice president of technology, Gary Grube, appearing before the U.S. Senate Commerce, Science and Transportation Committee at a hearing called "Communications Interoperability -- Communications in a Disaster."

Grube called on Congress to make much-needed improvements to the nation's emergency communications infrastructure. Specifically, Motorola wants the government to clear the 700 MHz radio frequency spectrum space and fund an interoperable communications system for first responders.

As I recall, clearing 700 Mhz is a controversial proposal, as it would deprive some consumers of television transmissions. Grube argues that now is the time to move ahead with the full transition to digital TV. This will free up 700 Mhz to allow for the buildout and operation of interoperable emergency communications networks. Motorola believes this will enable public safety agencies to "achieve interoperability among agencies, alleviate radio communications congestion, and implement high-speed data, imaging and video solutions for first responders."

Motorola's release quotes Grube in his testimony about the concept of "True Interoperability": "A key requirement is interoperability. It was too often the case that the responding agencies could not talk to one another. This interoperability challenge is not new and was not caused by Katrina or Rita. These hurricanes simply again exposed the real world problems and inadequacies. Spectrum, money, and planning are the solutions."

Grube says the nation should establish standards assuring that at least "minimal communications" can be restablished after an emergency anywhere in the country. This could be done by pre-positioning self-contained trucks equipped with portable radios powered by alternative energy sources, such as portable fuel cells.

In effect, it sounds to me as if Motorola is proposing that the nation develop just the capability suggested in a backhand way by former FEMA director Brown -- the capability to position rugged, portable communications systems and rapidly deploy them in the wake of a disaster. An exciting idea, and one that could save lives in the next big disaster -- if responsible parties commit resources and start working on it now, before that disaster hits.

AB -- 9/30/05

This item from today's TMCnet news feeds highlights the expanding role of wikis in enterprise knowledge management (KM) and collaboration:

SAP Invests in Socialtext; Investment Comes at Time of Significant Growth for Enterprise Wiki Market

Often I find that when I mention wikis to people (assuming they have any idea what I'm talking about), they immediately launch into a lecture about how unreliable Wikipedia is. However, to me it seems like the value of the wiki is more as an enterprise tool for KM than as a way to produce a public collaborative encyclopedia -- although I think there's a lot of value in that application as well.

Socialtext describes itself as a provider of "simple group productivity solutions." Today's release describes the company's market penetration: "More than 200 businesses around the globe -- including Nokia, Symantec, JM Family and Dresdner Kleinwort Wasserstein -- are using Socialtext to meet numerous business challenges with simple group collaboration."

Besides an enterprise version of its product, Socialtext also offers a hosted version that could work nicely for a smaller organization or as a way to test it out. The starter package is $495 for a one-year five-user license, $245 for non-profits.

Unfortunately, like many, many technology companies, their web site does not seem to provide any screen shots to give the potential customer (or curious journalist) a way to find out what the product's user experience is like. A mysterious practice, hiding your product. Here's an example of a workspace created with Socialtext:

http://www.socialtext.net/brightgreen/index.cgi

Today's release announces an investment of $850,000 from SAP Ventures as part of a round of funding totaling $4 million.

AB -- 9/30/05

This announcement came through our TMCnet news feeds today:

Site Secured for Solar Power Breakthrough; New Low-Cost Solar Energy May Replace Gas

International Automated Systems Inc. (IAUS) announced that it secured a site in Southern California for an initial solar electric generating plant. The company claims that its technologies are capable of generating electricity competitively, as well as producing hydrogen and green methanol. This initial plant will generate 1 megawatt, but the company hopes to expand that "beyond several hundred Megawatts."

The plant is due for completion soon -- first quarter 2006.

Neldon Johnson, CEO of IAUS, says that the company's technology "is a discovery of historical proportions that we hope will revolutionize energy production throughout the world."

Today's news release says:

"A solar area of only 100 miles squared -- a size of land that equals only 9 percent of the state of Nevada -- can generate enough electricity for the entire United States."

AB -- 9/29/05

A contact send me a release today describing a large VoIP project recently completed by Dartmouth College. Described as "one of the largest VoIP systems completed so far at a four-year college," the 7,000-phone job was done by Networked Information Systems (NIS), a Cisco partner in Woburn, Mass.

I'm a little puzzled by the release. On the one hand, the release is dated today (Sept. 27, 2005) and I haven't seen this story reported on previously. On the other hand, the release indicates that the installation has been operational since the beginning of Dartmouth's school year, so I don't think this story should have been any secret.

In any case, I thought I would publish the announcement here in full since it doesn't seem to have been made public anywhere else:

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NIS Completes 7,000 Phone VoIP Project at Dartmouth College

Dartmouth College staff and students will enjoy state-of-the-art voice and data communications this year thanks to a 7,000 phone IP telephony project by Networked Information Systems.

Woburn, Mass., September 27, 2005 – When faculty, staff and students arrived at Dartmouth College this fall they were greeted by a campus-wide Voice over Internet Protocol (VoIP) telephone system, courtesy of Networked Information Systems (NIS), Woburn, Mass. The 7,000 phone system – one of the largest deployed by a private, four-year college – will enable Dartmouth to reduce its telecommunications costs while increasing the flexibility and productivity of faculty, staff and students.

“We’re happy to have played a role in helping Dartmouth College deploy an advanced IP telephony system that merges voice and data traffic over the same backbone,” said NIS Co-CEO Robert Murphy. “We deployed a highly flexible  infrastructure that will enable Dartmouth to deploy a wide range of voice and data applications that will be attractive to students and faculty alike.”

Dartmouth College administrators decided to undertake the project two years ago. “Our old TDM PBX was nearing the end of its useful life,” said Robert Johnson, Director of  Voice and Data Converged Systems at Dartmouth College. “We decided that voice traffic could be provided more strategically and cost-effectively by converging our voice and data networks,” said Johnson.

Dartmouth already had a Cisco Systems data network in place, and that made the transition to a fully converged network relatively straightforward,” said Murphy. “We installed nearly 200 additional Cisco switches with Power Over Ethernet to ensure voice availability during a power outage, and we made sure that within the converged network voice had priority over data. In addition, we installed a 7,000-user voice mail system supported by five Microsoft Exchange Servers and a high-end Cisco Unity Server. The new voice mail system has dramatically reduced the maintenance and support outlays they endured with their old system.”

Another benefit to Dartmouth was the reduced cost and complexity of moves, adds and changes (MACs), which plague every plain old telephone system (POTS) administrator. With a VoIP system in place, Dartmouth’s network administrator can easily accommodate hundreds of student, faculty and staff relocations in a simple point and click environment on a PC. In the past, technicians had to visit individual dorms and offices to make such changes.

Johnson, who managed the VoIP deployment for Dartmouth, is pleased with the results of the two-year project. He advises managers in similar situations to do their homework and choose an implementation partner with a strong track-record and the highest certification levels in the technologies they will be integrating.

“Initially we had some concerns about the quality of service and reliability we could expect from a VoIP network,” said Johnson. “But Cisco was fairly mature in this market, so we ran some production pilots with NIS to ensure that our network could support a ‘five-nines’ application like voice, and then deployed the system in stages over a two-year period to avoid disrupting faculty, staff and students during the school year. Throughout the project, NIS provided the necessary mix of flexibility and expertise that enabled us to meet our goals. They truly believed in the technology and the concept of partnering.”

Networked Information Systems is one of the fastest growing information technology solution providers in the world. NIS provides a broad range of IT infrastructure products and services built atop the leading technology platforms in enterprise systems, storage management and data communications. Solutions include IP communications, network infrastructure, systems and storage infrastructure, security, messaging, remote computing, and IT support.

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

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AB -- 9/27/05

In a memo yesterday afternoon, Bruce Cleveland, senior vice president for products at Siebel Systems, took a shot at Salesforce.com's Marc Benioff. Cleveland said that Benioff is "running scared" as he sees big companies entering the hosted CRM space.

Cleveland refers to a memo issued by Benioff earlier this week commenting on Siebel's pending acquisition by Oracle, announced Monday, Sept. 12, 2005. In that memo, Benioff said that as a result of the acquisition, "the same thing that happened to PeopleSoft will happen to Siebel, it will die."

Cleveland attacks one of Benioff's key arguments, around issues of technology platforms. Benioff had said that "Siebel OnDemand is written exclusively on DB2 and Websphere and runs in IBM data centers," and so Oracle would be unlikely to continue supporting it.

But Cleveland responds, "Now, given our close partnership with IBM, we have chosen to run Siebel CRM OnDemand on DB2 and on WebSphere, and to use IBM's world-class hosting services. But there is no technical linkage that precludes us from working with other companies."

Cleveland also quotes assurances from Larry Ellison Sept. 12 at Oracle's press conference announcing the planned Siebel acquisition:

"We think OnDemand is going to be increasingly important. We think the Siebel OnDemand products have -- are improving at a very, very rapid rate and we intend to invest in them heavily. In fact, we expect that all of the Siebel product features and functions that they have in the software products will migrate to the OnDemand products. So we think that is again a very important asset that we want to preserve and invest in as the acquisition is concluded."

Cleveland also responds to Benioff's mantra, "It's the end of software," calling it an "inane statement" to say that the practice of software development is coming to an end. He cites Siebel's continued growth in the CRM space as evidence that the company is far from dying. "Marc is not in the same league as Siebel Systems in terms of the breadth of solutions we provide for leading organizations worldwide," he says.

Cleveland says what's really going on is that Benioff is scared, "and when he runs scared he attacks." Scared, that is, of growing competition from Microsoft, SAP and Oracle, as well as "increasingly hungry and aggressive competition from smaller companies."

For further insight into the Oracle-Siebel acquisition, Salesforce.com's strategy, and the long-time Siebel-Salesforce acrimony, here are some recent articles on TMCnet:

Oracle Buys Siebel -- Rich Tehrani acknowledges that this makes sense as a business deal but believes "it is not a good deal for the customer."

Analysis: Will Siebel Customers Benefit? -- Bob Liu finds that the Oracle-Siebel acquisition "does remove the cloud surrounding Siebel's long-term viability and leadership," but it also raises questions in other areas.

The Enterprise Software Industry's Alamo: Remember PeopleSoft -- Tracey Schelmetic points out that so far Oracle's PeopleSoft acquisition doesn't seem to be going so well, according to some observers.

First Coffee Talks With Salesforce Pres. Jim Steele at Dreamforce '05 -- David Sims gets some interesting insight into Salesforce.com's strategy and the history of the Siebel-Salesforce rivalry.

AB -- 9/16/05

This morning Eyeball Networks of Vancouver, British Columbia, announced version 6 of its Eyeball SDK, a software development kit for VoIP and video telephony. Eyeball sells its SDK to application developers and device manufacturers who want to integrate VoIP, video telephony, IM and presence into applications, services and devices.

Eyeball says its SDK "can be found today in videophones, soft phones, set-top boxes, software applications and PDAs, as well as web portals and online communities that offer voice, video conferencing and collaboration to their subscribers." The new version offers "improved voice quality, support for additional audio codecs, intuitive file transfer, interoperability with popular instant messaging services, including MSN, AIM and Yahoo, server-based auto-updates ... XCAP for buddy list management .... call transfer and 3-way calling from soft phones, improved packet loss concealment, voice activity detection and acoustic echo cancellation."

Eyeball also touts the benefits of its patent-pending anti-SPIT (spam over Internet telephony) technology and its patented Any-Bandwidth and Any-Firewall technologies, designed to optimize voice and video quality and call completion.

Eyeball Networks says its software "supports more than 6 million VoIP and video telephony subscribers and 10 billion call minutes for more than 100 service providers in North America, Europe and Asia."

AB -- 9/15/05

Today Vocal Laboratories (VocaLabs) is announcing Express Feedback, a survey service for customer service operations. For today's announcement, see the Vocal Laboratories press release on TMCnet.

The announcement says that Express Survey calls back a customer "within minutes of the end of the call, and matches caller opinions to a recording of that specific call," providing added insight into the customer's experience with the call center operation. Express Feedback administers the survey using a live agent rather than a robot.

This new survey service seems especially geared toward providing better information about calls that didn't go so well. For one thing, I can imagine that a live questioner would be much more welcome than an automated system for an infuriated customer. And because Express Feedback connects the survey response with a recording of the call, an investigator will be better able to find out what went wrong with a call.

In today's announcement, VocaLabs CEO Peter Leppik confirms this intent: "End-of-call surveys typically miss the opinions of callers you wish to hear the most from: those who disconnect before the call completes. Past methods provide some information on caller attitudes and opinions, but because Express Feedback matches specific caller feedback to individual call recordings, it also tells you why callers form the opinions they do, where when and how a problem arose, and what needs to be done to improve the caller experience."

AB -- 9/14/05

Today we received an announcement from Patapsco Communications that they are extending distribution of their products in the Asia-Pacific region through a relationship with Promptus Communications. I haven't seen this news item covered elsewhere, so I thought it was worth drawing attention to here. The full release is available here:

Patapsco’s ISDN and IP Solutions Available in Asia-Pacific

Promptus will be marketing Patapsco's Liberator ISDN cross-connect multiplexer and PacketBand Pseudo-Wire systems in Asia-Pacific markets, including Australia, New Zealand, Hong Kong, Singapore, Thailand and China. I understand from the release that Promptus is a US company and will work through its Australia division for this relationship. Patapsco is a UK company.

This distribution deal will focus in some interesting ways on carrier and large enterprise markets. Here's how today's release describes the capabilities of Patapsco's PacketBand systems:

"PacketBand ISDN enables clocked, synchronous clear-channel ISDN PRI and BRI circuits to be delivered across Packet Networks, such as IP. It preserves the 'B' channels and all the signalling and data performance characteristics required by ISDN to provide totally seamless transmission.

"It offers full SIP (Session Initiation Protocol) capabilities making it ideally suited to carriers wishing to extend their range of services, enabling them to record call information and provide central billing to their clients. PacketBand ISDN also allows carriers to ‘break out’ into national or international networks, so providing significant cost savings on international calls.

"Corporate users can profit by running their legacy systems over IP. They will enjoy financial benefits by using the cheaper network to transport ISDN services and simplify their infrastructure by using a single transport system.

"PacketBand TDM offers full leased line emulation, so enabling CESoIP or TDM over IP. It allows clocked synchronous or legacy data to be transported over IP, MPLS, Metro and Ethernet networks, so offering financial savings for users and opportunities for carriers to offer additional high-margin services."

AB -- 9/13/05

Xten Networks just sent out an announcement that Mark Bruk, their chairman and CEO, will be speaking at TMC's Internet Telephony Conference and Expo on Oct. 27, 2005, at the Los Angeles Convention Center.

I'm pretty sure Bruk was already on our speaker list, but I haven't seen this covered as news anywhere else, so I thought it was worth drawing attention to today's release:

Xten Networks to Present Conference Session at INTERNET TELEPHONY Conference & EXPO Fall 2005

Bruk will be speaking on the topic "VoIP Mobility Reality Check." Xten's release quotes Bruk as saying he plans to share Xten's "vision of the mobile softphone and how, why and where it fits in your mobile life."

Xten is a developer of carrier-grade VoIP and Video over IP softphones.

AB -- 9/13/05

TMCnet's technology and communications podcast for the week of Sept. 5-9, 2005, is now available from TMCnet's podcast page.

This week's podcast featured Executive Editor Robert Liu, Assistant Editor Ted Glanzer, Online Channels Editor Michelle Pasquerello, and me (Editorial Director Al Bredenberg). Topics covered in this week's program included:

+ Communications and Katrina -- TMCnet's podjockeys wonder, Does the U.S. need a cabinet-level Communications Czar?

+ Texas IPTV Franchise Bill -- Texas' governor signs a law that will allow telcos to bypass the local TV franchise process for rolling out IP entertainment services, such as Verizon's FiOS and SBC's Lightspeed. Next: On to New Jersey?

+ Skype and Vonage News -- Rumors circulate about a possible acquisition of Skype by eBay. Vonage reports that it has signed its one-millionth VoIP line.

+ Motorola and Apple Release the ROKR -- But does the iTunes music phone really rock that much?

So to get this week's top news stories from the world of communications, please visit TMCnet's podcast page to listen to today's MP3 or subscribe to our podcast feed.

AB -- 9/9/05

Today I received a research report from Merrill Lynch (ML) expressing disappointment with the new ROKR music phone released yesterday by Motorola and jointly developed with Apple. ML compares the $250 ROKR unfavorably to offerings by Nokia and Ericsson and expresses doubt that ROKR will become a major presence in the market.

For background, TMCnet has the following story about the introduction of the ROKR at:

Apple Launches New ITunes Phone and iPod

ML cites the following reasons for its thumbs-down on the new music phone:

+ The phone seems like a "poor compromise" held back by "Apple's concerns of cannibalizing its own product portfolio."

+ Poor capacity of only 512MB allows storage of only 100 songs. (Have to admit I was scratching my head over that one. 100 songs? Even my two-year-old Kyocera smartphone holds more than that.) ML says Nokia's music phone holds 3,000 songs.

+ "Outdated look and feel .... like one of its simple, low-end candy bar phones."

+ You have to hook up the ROKR to a computer to download songs, no over-the-air downloads.

+ Lack of a scroll button and external play, pause and forward buttons.

+ Low-end VGA camera versus 2 megapixels on Nokia and Sony Ericsson phones.

+ Cingular-only -- no service available via Verizon or T-Mobile.

Here's what the ROKR looks like:

ML's comments all certainly seem like valid criticisms. One possible defense I can think of is that the ROKR released yesterday might be just the first of a series. After all, Apple is just getting its feet wet in the puddle of mobile wireless. Could be that future releases will have much expanded storage capacity and functionality.

AB -- 9/8/05

I received this announcement today from Topex, a Romanian telecom equipment manufacturer:

VoIP/E1 to UMTS gateway from TOPEX Romania

I thought this was worth highlighting because I haven't seen this release covered much elsewhere, and I figure a company making VoIP equipment in Romania probably deserves some extra attention. In fact, the company's release says they have been operating 15 years in the European market and that they export all around Europe and to Asia, Africa and the Americas.

The company says that with this new product, the multiACCESS UMTS, providers can terminate calls on 3G networks; they recommend it especially for carriers who "terminate traffic in urban overloaded areas."

AB -- 9/7/05

I just heard today that TMCnet colleague and columnist Tom Cross will be supplying his unique TECHtionary Flash animation services to IPcelerate, a software development firm focused on IP telephony products. The relationship is described in this press release:

IPcelerate Taps TECHtionary Communications Tools To Accelerate Customer Communications

The TECHtionary animations are amazing to see and are, in my opinion, one of the best examples of the value of Flash as a communications tool. I've written about TECHtionary in some previous entries:

TECHtionary Flash Tutorials as a Customer Support Resource

Great E911 Tutorial From TECHtionary

AB -- 9/1/05

This morning I received some interesting commentary and statistics from SITA, a provider of IT and communications solutions for air transport and related industries. Their release was issued in connection with a webcast scheduled for 2:00 PM BST today (Thursday, Sept. 1, 2005 -- 9 AM US Eastern time). The webcast is titled "The Future of 21st Century Air Travel."

Today SITA is releasing its annual Airline IT Trends Survey. The survey especially highlights the trend toward increasing electronic self-service as a business model for airline customer communications. Following are some figures quoted from today's release:

  • Over 70% of the world's airlines now sell tickets through the Internet

  • E-tickets now make up 30% of all tickets issued by airlines, up from 19% in 2004

  • 60% of airlines will be using bar-coded boarding passes by the end of 2007, giving travelers the convenience of printing the passes out at home or in the office 

SITA's study does warn against a growing gap between airline companies that are making good use of IT and those that are falling behind. The announcement quotes SITA President Peter Buecking: "There is the spectre of a two-speed industry, with weaker airlines losing competitive advantage because of a lack of technology investment."

The release also says that forward-thinking airlines are moving rapidly to IP communications: "The pace-setting airlines are embracing new Internet Protocol (IP) and wireless-based technologies that underpin applications, such as e-ticketing and self-service kiosks."

SITA also says that their study "underscores deep regional differences" in IT strategies in the industry: "Lack-lustre North American performances contrast sharply with a vibrant Asia-Pacific region, where dynamic passenger growth is driving plans to deploy innovative in-flight passenger communications services.Europe is a mixed bag, with some leaders and some laggards."

AB -- 9/1/05

About this Archive

This page is an archive of entries from September 2005 listed from newest to oldest.

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