This blog entry was posted by Ed Margulies, co-founder of FACE IT Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.
Will the Web Kill the Phone?
No. The death of the phone - oft-touted as being just around the corner - is pure hyperbole. Continue Reading...
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