September 2009 Archives

Top Five Mistakes to Avoid in Service Planning

September 23, 2009 8:17 PM | 0 Comments
This blog entry was posted by Ed Margulies, co-founder of FACE IT Corp. ("Putting a Pretty Face on Customer Service"). Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation.
 
Crash, Burn, Shame, Flames
 
That's how Ted Tencza, a dear old colleague from Dialogic, used to describe poorly planned services that went down the tubes. Over the years, we've witnessed many ill-fated services fail.
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