Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

communications

Day 1 Observations from Phoenix

October 26, 2010

I'm at the Broadsoft Connections 2010 user conference in Phoenix. The theme is Ignite Passion (for Hosted UC). These are some of my notes:

Broadsoft is pushing not just Hosted PBX but services they are calling CAAS (Communications-as-a-Service).

The Pitfalls of Social CRM

October 21, 2010

A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises:

* Manage contacts and build relationships.
* Engage, import contacts on social networks.
* Track sales pipeline and view analytics.
* Organize projects, tasks, and events.
* Monitor customer & team activity in the stream.
* Google Apps Integration

First off, in my experience, you have to force people to use CRM. Unless you withhold pay, most salespeople will fight you on the use of CRM.







Broadvox and Cypress: What Now?

October 17, 2010

Broadvox and Cypress acknowledged the merger rumors on Thursday, announcing that they were still working out the details of the merger. (TMC broke the story here). Both companies wanted to assure customers that it will be business as usual.

Executives told TMC that no product lines were in danger.

Broadsoft Acquires Casabi

October 13, 2010

I received a tip that Broadsoft was buying Casabi and a link to a PR website that had this to say:

"BroadSoft, Inc. (Nasdaq: BSFT), the leading global provider of IP-based communications services to the telecommunications industry, today announced it has acquired substantially all of the assets of Campbell, California-based Casabi, Inc., a privately held provider of innovative, cloud-based personalized content and messaging applications."

"Casabi empowers cable, fixed-line and mobile telecommunications service providers to expand their consumer offerings to include fixed-line SMS, customized information services and tools that keep families organized. Through this hosted application, family members can send text message blasts to any phone number (fixed-line or mobile), access voicemail, make real-time updates to a family calendar, and share a network address book."  [I am waiting word back from Broadsoft.]

This clearly plays into the roadmap at Broadsoft of more MRC based offerings. This acquisition also assists Broadsoft customers in two ways: a tool for SMS messaging and a differentiator for service bundles.



Sales Effectiveness Review

August 27, 2010

According to a study of IT executives by Forrester, only 15% of executives believe that their meetings with salespeople are valuable and live up to their expectations. Reasons given according to the report:

Business leaders (24%) don't believe salespeople are knowledgeable about their specific business.

Only 34% of buying executives said salespeople understand their roles and responsibilities.

Startup Camp Announces Keynote

August 25, 2010

Last ITEXPO, Larry Lisser ran his first Startup Camp for Communications companies. It was a unique idea for our industry - and especially for an industry conference. Thomas Howe and Andy Abramson were two of the 4 judges who gave quality feedback to the 4 presenting companies.

This time round, Larry has brought in another excellent keynote: Jeff Bonforte

Re-Title the Internet

May 4, 2010

Last Friday, FCC Chairman Genachowski received a letter from three law professors, all experts on telecommunications law and open Internet rules. "Tim Wu (known for first popularizing the concept of Network Neutrality), Susan Crawford (former White House advisor on telecommunications policy), and Marvin Ammori (lead attorney and representative of intervenors in the FCC's Comcast proceeding and court appeal), called on the FCC to reclassify broadband transmission service as a Title II telecommunications service." [save-the-internet]

Since AT&T blogged about it without mentioning Crawford's name, I know that the spin machine is in effect. But the FCC must act fast before the Duopoly can mount a PR campaign and a war machine.  I'm a firm believer that anything that a Fortune 1000 company lobbies against is best for the consumer. And every time AT&T wants anything, it usually means it's time to reach for the KY. 

For a detailed legal explanation of why broadband was never classified as a Title II telecommunications service, read this.

Of course, the re-classification would be fought, but so what?





HD Voice Coming to the Cloud

April 20, 2010

Today, the Cloud Communications Alliance™ launched at the Cloud Computing Expo in NYC. The Cloud Comm Alliance consists of 8 ITSP members: Alteva, Broadcore, Callis Communications, Consolidated Technologies Inc., IPFone, SimpleSignal, Stage 2 Networks and Telesphere. [see member profiles here]. The consortium will drive development and adoption of the first nationwide high-definition enterprise voice and data network in the IP Cloud.

What Does UC Mean?

April 14, 2010

TEDx Tampa Bay: Happiness is the Key

February 13, 2010

I was at TEDx Tampa Bay yesterday. (It's a local franchise under the TED umbrella. Charles Armstrong of SparkLabs is Tampa Bay's Steve Jobs - wait till you see the Tour Wrist. He stated in his talk, "The limits of what's possible is bound only by the limits of our innovators' imagination." 

We saw this at ITEXPO East 2010 a couple of weeks ago. There are many companies that are banging out really neat stuff. Our industry has a bunch of   brilliant stars - many of whom where in the Cloud Summit.

Guy Hagen summed it up during his TEDx talk: This economic storm is riddled with opportunity for creativity and innovation.



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