Strategic Thinking is needed for service providers to get through the upheaval of the next couple of years. The last couple of years have been all belt tightening and cost cutting -- to the point that service delivery, sales and customer support have suffered greatly.

Google Says Mobile Operators Have To Think About Service Delivery, Not Data Plans - "meaning they have to go beyond monthly subscription fees and add value to the types of services OTT players, content providers and others are currently driving."

In an ITEXPO panel about Hosted versus Premise, the panelists were discussing business drivers such as BYOD, Security, lack of skills, and integration of BPI (business process improvement) as reasons that businesses are moving to UC&C (unified communications and collaboration).