im/chat

What About AOL?

April 29, 2009

Tonight, Steve Case was on twitter tweeting, "Sad AOL went from being Internet pioneer/leader to also-ran. But still more there then most understand; hopeful can return to greatness." My replies were as follows: what they need are some young, hungry start-up execs, but what they will get is a stodgy exec that wants to cost cut and ride it out.

Why do I say that? Look at Embarq. Hesse had a couple months to pick a team and formulate a plan for the soon-to-be spun off Embarq.

Posted in Internet, Web 2.0, apps, broadband, im/chat

The Ultimate Hosted VoIP Service

April 29, 2009

What's the perfect VoIP Service?

I have seen so many VoIP Providers, I can't keep track. But that also means that the VoIP providers are not doing a very good job of Messaging, Positioning and Differentiating their offerings.

The only VoIP provider I know that has married Hosted Exchange with Broadsoft is Simple Signal. It makes sense to me because what is UM (unified messaging) but voicemail to email - everything in one box.

Google Voice does it as well. One inbox for Gmail and Google Voice.

Posted in PBX, broadsoft, im/chat, sip trunking, technology, telecommunications, unified communications, video, voip

Working By Committee

December 22, 2008

I am on quite a few committees that meet mainly by email and the occasional conference call. Neither email nor conference call are highly effective collaboration tools for an ongoing committee. So I have been looking at other ways to work.

One idea that comes up is Yahoo! Groups (and Google Groups). It's basically email but with the message archive.

Posted in apps, communications, conferencing, email, im/chat

IT Folks Chatting About Communications

December 9, 2008

During a discussion online, some interesting items popped up.

Companies ban Instant Message. One IT Security Consultant looks at the irony of it here. Tele-Presence is all about improved efficiency in communicating -- no more phone tag, less voicemail, that kind of thing -- but how will that be implemented in a corporate environment that locks it down?

Social networking like LinkedIn and Twitter are becoming commonplace among the marketing set.

Posted in Internet, communications, email, im/chat, linkedin, organizations, social network, technology, tele-presence, telecommunications

Best VoIP Commercial Ever

November 10, 2008

Saw this commercial on TV yesterday for oovoo, which is a Skype replacement.

Why did I like it? Because it demonstrated what it does while doing what Ma Bell used to do in the old days with its Reach Out and Touch Somebody ads.

It makes a connection with the audience. The connection is an emotional bond. No talk of features or benefits. Perfect.

Luca says that there isn't room for any more players. To an extent that is true because the market is full and it will be a zero-sum game of take-away. But with marketing like this, I can see how oovoo could take market share -- but how do they make money?

Posted in Internet, Marketing, im/chat, telecommunications, voip

IMS isn't Killing It

October 10, 2008

In a discussion on LinkedIn, it seems that IMS (IP Multimedia Subsystem) isn't killing it in terms of measuring up to the hype. According to Ericsson, an IMS proponent and vendor,

"IMS is defined by 3GPP/3GPP2 as a new core and service 'domain' that enables the convergence of data, speech and network technology over an IP-based infrastructure. It is the operator choice of control and service logic for primarily IP/packet-based person-to-person communication but also for person-to-content communication.

For users, IMS-based services will enable communications in a variety of modes - including voice, text, pictures and video, or any combination of these - in a highly personalized and secure way.

The most widely deployed application on IMS are: Instant Messaging, Presence, Push-To-Talk and Video Sharing. There is lackluster customer appeal so far.

Posted in im/chat, telco, telecommunications

Cisco is Jabbering

September 20, 2008

In 2007, Cisco integrated Jabber components into its conferencing platform. Today, Cisco buys Jabber, "an open-source IM and presence protocol used by Google Talk and Gizmo, for an undisclosed sum". On our panel at IT Expo, The Role of Apps in VoIP, we talked about Gen Y not liking to talk on the phone. My conclusion is that you will need to incorporate XMPP and XML to enable chat, instant messaging, SMS messaging to IP phone - all to communicate with employees, customers, vendors - without talking on a phone.

Posted in apps, im/chat, mergers, voip, xmpp

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