Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.


Ethernet is Spreading

July 18, 2011

So many notices this week about Ethernet. It's the preferred protocol for most businesses. (No one wants to buy a DS3 card and configure it, I guess). Ethernet is becoming more and more available as the delivery protocol for Internet bandwidth, MPLS, IP/VPN, and Private Line.

Alteva Acquired by WVT

July 14, 2011

Warwick Valley Telephone announced that it is acquiring Hosted UC firm out of Philadelphis, Alteva for cash and stock valued at $17 million - $10M upfront. "At closing the Company will enter into employment agreements with certain of Alteva's key employees." WVT is going to integrate Alteva into its CLEC operation, US Datanet. Alteva is the second Broadsoft client in M&A activity announced this month.

"Pursuant to the Agreement, upon closing, the Company will purchase substantially all of the assets of Alteva, except for Alteva's employee benefit plans, organizational documents and insurance policies.

4 Notes About CRM

July 6, 2011

I get asked often about CRM systems for sales teams. (I should I train salespeople and help hire salespeople.) Here are a few thoughts about CRM.

One, it's only effective if the sales team actually uses it.

TDCloud Joins the Fray

May 19, 2011

We have seen the hardware distributors moving into the cloud space. We saw that SYNNEX launched Cloud SolvUC as a unified communications play. According to the PR, the first nationwide cloud UC product. Umm, just from that marketing spin alone, I would suspect that SYNNEX did not have its finger on the pulse of this space.

The Inexpensive Cloud

April 21, 2011

Image via Wikipedia

Amazon Web Services including EC2 is down today. When Gmail has any failure my twitter stream goes nuts. Facebook collapses often.

There is one thing people should keep in mind: Building Resiliency and Survivability into a Cloud Platform is not cheap.

For Agents, used to selling TDM with five nines reliability, moving to VoIP with less than that will be a shock, especially when they find out after the first outage.

For VAR's, who have been running their own servers, and like visitors to  Vegas who tell me they are up money, will tell you about never having any down time, moving customers to the Cloud, where you lack control and transparency, will be unsettling.

A Failure to Communicate

April 6, 2011

In the Agent space, many non-telco vendors (like Conferencing and Hosted PBX providers) have tried to get traction. Sales traction from this independent sales force. It isn't going well.

Agents (and VAR's) spend about 80-99% of the work week in the comfort zone. That is, doing what they have always done.

One Quick Note About Cloud

April 5, 2011

I keep reading all these projections for Cloud and I have to wonder: Has everyone forgotten that a good portion of this used to be Hosting? Shared Hosting; Managed Hosting; Dedicated Server; Collocation; Digital Hands. This isn't new. Plus it isn't like RackSpace doesn't door knock to see if a business has a server to move to their data center.

IBM's New(er) Strategies

March 29, 2011

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At IBM's Lotusphere this year (Feb. 1), IBM rolled out strategies for Cloud and Social Media.

IBM identified 5 ways that partners could benefit from the Cloud. They are as follows:

  1. Cloud Application Providers - deliver business apps via a subscription model through the cloud such as SAAS
  2. Cloud Builders - design, build and manage clients’ cloud needs, typically integrating with existing infrastructure.
  3. Cloud Infrastructure Providers - provide a public cloud infrastructure or Platform as a Service (PaaS) on which app can be hosted.
  4. Cloud Services Solution Providers - resell multiple public cloud services and offer complementary services such as training and integration.
  5. Cloud Technology Providers - provide the tools, services, and technologies, such as cloud management, billing metering and monitoring — that help clients use the cloud more effectively.

These are ways for VAR's to stay in the business of providing applications and associated services.

According to some PR sent my way, " IBM is the largest consumer of social technologies.

How Important is Retention?

February 27, 2011

For service providers who understand the cost of customer acquisition, retention is an important metric. In fact, Wall Street calls it churn. It has to remain under 2% to be considered under control.

For agents, retention is just as important.

The Emergence of Cloud Telephony

February 2, 2011

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.

We discussed the trend of SMB to move to the Cloud for not just Voice. We hit on deployment, security, Fax over IP, and benefits.

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