This complimentary Webinar, sponsored by SpeechCycle, will review how mobile smartphone apps can enhance customer service on Monday, December 5, 2011.
In today’s competitive marketplace, consumers have more choices than ever when it comes to selecting a vendor for their mobile phone, Internet or cable/satellite services. With providers becoming increasingly equal in terms of price point and technology, customer service has become the differentiator that often sets providers apart. For service providers looking to set themselves apart and create unique and positive customer experiences, mobile smartphone applications are becoming the next frontier in customer service.
During this Webinar, attendees will learn:
- The impact of a positive experience on consumer spending and willingness to refer others
- The impact of a negative experience on customer loyalty
- Consumer willingness to use mobile applications for customer care
- How to enable customer care through mobile applications and the impact on brand perceptions
- Mobile care capabilities that exist today
- Mobile care applications can create a positive customer experience while reducing costs
Register now for “Mobile Smartphone Applications, The Next Frontier in Customer Service”, live on Monday, December 5, 2011 at 2:00 PM EST / 11:00 AM PST.
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