TMCnet Events

Join a complimentary Webinar, “Optimized network infrastructure for virtualized applications and cloud based services”, sponsored by Alcatel-Lucent and Citrix.

Employees are increasingly accustomed to user-friendly, smart mobile devices and now expect the same fast, responsive and adaptive mobile experiences with their business applications. This has created a demand for highly interactive, efficient and easy-to-use business applications. Enterprises now need a network solution that delivers a high quality user experience for virtualized applications, and take full advantage of the cloud – spanning application-aware local area networks (LAN), optimized wide area networks (WAN) to cloud-ready data centers for small and mid-sized businesses, and multi-site private clouds for large enterprises.

This Complimentary Webinar will discuss how to manage a global data network – LAN and WAN – to ensure proper application performance, security and service availability.

 Are you experiencing growing complexity and service requirements (e.g. app-level monitoring, new security needs, global scope), with limited ability to deploy new tools? Do you need to leverage existing tools within a higher speed network?

This Complimentary Webinar will discuss how leading manufacturers are improving uptime, while providing higher value to their customers and increasing productivity while cutting costs with connected products.

More and more equipment produced today are intelligent devices, based on PLC, CNC, SCADA, and PC technologies. With some level of wired or wireless connectivity now standard on these machines, industrial manufacturers are remotely collecting, monitoring, and analyzing the machine data. The result is reduced cost, improved uptime, additional revenue opportunities from connected products and improved customer satisfaction.

This complimentary Webinar, sponsored by TMC, Sprint and Cisco, will help you determine a UC strategy and business case for deployment that aligns with your organizational needs.

Unified Communications & Collaboration can lower costs, streamline processes, and take corporate productivity to new heights. So why aren't more organizations embracing it more quickly?

The answer is in the barriers to adoption faced by so many organizations.

Join our complimentary Webinar, “The Human Face of Unified Communications Learn How Organizations are Integrating Multipoint Video Conferencing with Email, Telephony, Instant Messaging and Presence”, live on Tuesday, July 24, 2012 at  1:00 PM EDT / 10:00 AM PDT

In this complimentary Webinar, learn how leading organizations are enhancing productivity with multipoint video conferencing that plugs into popular UC platforms and interoperates with existing video equipment.

In the United States alone more than 34 million people – nearly the entire population of California – report that they work from home occasionally¹. Many more travel routinely and a staggering 83% of information workers spend at least part of their day working outside a traditional office².

Join our complimentary Webinar, “The New Mobile World: Changing the way You’ll Service Your Customers ”, live on Tuesday, July 31, 2012 at 11:30 AM EDT / 16:30 BST

This complimentary Webinar will discuss how companies can take advantage of the mobile revolution to deliver improved and expanded service experiences for their customers, both inside and outside the contact center.

At the end of last year, there were an estimated 6 billion mobile subscribers in the world. That’s 87% of the world’s population!

Join our complimentary Webinar, “Best Practices for Deploying a Contact Center in the Cloud ”, live on Wednesday, July 18, 2012, at 1:00 PM EDT.

This complimentary Webinar will discuss cloud-based contact centers that continue to gain traction among enterprises as the economic and strategic advantages continue to improve and enterprises outgrow legacy infrastructure constraints.

Don’t miss this opportunity to hear how you can anticipate and plan for potential challenges in implementing a cloud-based contact center and learn what the key determinant is for a successful implementation – without any disruptions to customer service delivery.
What you will learn:

• How to think differently about the contact center and cloud technology
• How to make the most of you cloud-based contact center
• How to avoid common pitfall when implementing in the cloud

Join our complimentary Webinar, “Eliminating a Minimum of 100 Wasted Field Service Routes in the Next 90 Days”, live on Thursday, August 9, 2012 at 2:00 PM - 3:00 PM EDT.

This Complimentary Webinar will discuss the best practices developed in optimizing the cost performance of some of the largest field service operations in North America – including lessons learned managing pre-appointment confirmation processes dictating the dispatch of over 75,000 field service employees every day.

Customer no-shows and no-access situations erode the productivity of your field service operation, continually inflate operating costs and negatively impact customer experiences – all in a era where customers have increased choice and where pressures to reduce operating costs are constant.

No matter if your business is repairs, installations, deliveries or other services, you will learn actionable steps that can eliminate a minimum of a 100 wasted routes per day from your field service operation in the next 90 days (minimum 1000 in-field personnel).

Join our complimentary Webinar, “Does Your Call Recording Comply with PCI Data Security Standards? Learn Best Practices for Secure Handling of Customer Payment Card Data ”, live on Tuesday, July 31, 2012 at 2:00 PM EDT / 11:00 AM PDT.

This complimentary Webinar will help to discover how your contact center can comply with Payment Card Industry Data Security Standards (PCI DSS) by adopting best practices that ensure your call recording system eliminates capture of customer cardholder data from processing and storage

CallCopy executives share best practices for handling customer payment card transaction and explain how technical and architectural compliance assessments can determined how your call recording system may be removed from Payment Application Data Security Standards validation.

Join our complimentary Webinar, “Discover how to extend the life of IVR systems: Upgrade to open standards and deliver an anytime any where experience with Visual IVR ”, live on Thursday, July 26, 2012 at 2:00 PM EDT / 11:00 AM PDT.

This complimentary Webinar will discuss how PSS Help provides a complete range of sophisticated software tools and specialty application development and integration services.

Is your organization’s IVR system end-of-life with no vendor support? ProPSS is a proactive maintenance with heartbeat monitoring support program offering a single point of problem resolution across your entire IVR, CTI and PBX infrastructure.

This complimentary Webinar, sponsored by XO Communications, will discuss how to make sense of hosted PBX offerings and be ready to make the strategic move to Hosted PBX.

The explosion of new hosted and cloud communications offerings can be confounding. With the potential for cost savings and productivity enhancements, adopting the right Hosted PBX solution can make a dramatic impact on your business performance. But Buyer Beware: not all hosted services are created equal. In this webinar, you will learn how to make sense of the array of Hosted PBX offerings and hone in on the key elements to look for in an enterprise-grade hosted solution.

This complimentary Webinar, sponsored by VSS Monitoring, will discuss the most efficient ways in monitoring ROI.

Do you want to reduce the number of tools you manage or maintain – while decreasing the response time for diagnosing outages? Do you want to increase your network visibility coverage and decrease blind spots? Reduce expenses associated with subscriber churn while improving the end-user experience? Learn how you can do more with less.

Register now and join us for “Monitoring ROI”, live on Wednesday, June 27, 2012 at 2:00 PM EDT / 11:00 AM PDT.

This complimentary Webinar, sponsored by Tradeshow Teacher, will discuss how to make your trade show stand out amongst the rest which will greatly improve the quantity and quality of leads.

Trade shows are a critical but resource intensive part of marketing. Often just a little fine tuning of the exhibit plan can make a huge difference and greatly improve the quantity and quality of leads.

Do you want to have more qualified leads? Do you want to make sure your message is heard by the attendees you care about?

This complimentary Webinar, sponsored by Kaseya, will discuss the importance of properly monitoring compliance and mitigate risks through comprehensive policy management and enforcement.

Consistency is the hallmark of an effective, agile organization. With thousands of moving parts, ensuring that every user and every system is being managed consistently is critical.

The laptop logging in from across town should be managed as robustly, as completely and as securely as desktops in the office next door.

This complimentary Webinar, sponsored by iQsim, will discuss the next step in what is needed to increase customer base and revenue streams.

As competition and better consumer protection practices have led to a significant reduction in local and international mobile call costs, existing and new Mobile Termination Operators are looking to add SMS to their portfolio to increase their customer base and revenue streams by providing bulk SMS termination services for applications such as Marketing Campaigns, Voting, Information Provisioning, etc. It is crucial that the infrastructure chosen to implement this service can meet current and future demands to provide the foundations for a secure, competitive and profitable business.

Register now and join us for “Building an Optimized Bulk SMS Termination Infrastructure ”, live on Tuesday, July 24, 2012 at 11:00 AM EDT / 8:00 AM PDT.