Performance Index New to Amae CI Suite

I'd like to point your attention to one of our channel sponsors, Amae Software, and their latest release.

Amae just issued a new reporting tool for the Amae CI Suite which helps managers, supervisors obtain information on the performance of their staff instantly.

Here is the full release:

Amae Software Releases Automated Performance Index and Performance Metrics in the Amae CI Suite

Amae Software released a new reporting component within the Actionable Results Module of the Amae CI Suite today. The newest component, the Performance Index, gives executives and management real-time performance ranking of customer-facing individuals, teams, and facilities based on customer perspectives and any number of additional performance metrics.

“The Performance Index instantly identifies areas for opportunity and attention within our organization” said David Reeve, CEO of Timberline Communications. “Using our internal productivity metrics, QA scores, and actual customer feedback at the agent level, the Performance Index saves time and dramatically simplifies reporting and management activity.”

“Companies spend countless hours pouring through productivity reports, performance metrics, and QA scores. The Amae CI Suite automatically combines all of these elements AND actual customer experience information in a manner that saves organizations valuable time and money” said Vance Christensen, CEO of Amae Software.

The Amae CI Suite offers all the features needed to understand and improve the quality of customer experiences while lowering costs. By collecting customer perspectives in a way that builds customer loyalty, and integrating them automatically with relevant data, the Amae CI Suite delivers an advanced level of customer analysis and reporting, alerts and goal measurement and performance to all levels in an organization. The Amae CI Suite is the most advanced Customer Experience Management (CEM) system available - with interaction and agent-level actionable information.