...will hurt you.
I just had the unfortunate experience of learning that my broadband bill went up a whopping $20 per month because a "promotional" rate had ended. If I knew that I had a promotional rate, I might have done something about it six months ago when I signed up for service.
What Cablevision my broadband company has done to me is disgraceful, nevermind that the cable guy was an hour past the window they gave me when I had said disgraceful services installed.
What's a techno-minded girl to do? Dare I throw in the towel and sign up for all of those unecessary channels so I can get the better deal? As it stands, I am a basic cable gal because the only show I watch religiously is Smallville. I don't need Lifetime or Comedy Central or ABC Family as another reason to procrastinate and distract me from my graduate studies. (then again, ABC Family does air the reruns of Smallville, a bonus since I do miss an episode on the occasion) but still. It's wasted money for me. I just want what I had...basic service with a broadband Internet connection at the rate I was paying since October.
Customer service had nothing to say to me. All I heard was "Oh. They should have said it was a promotional rate". Well, if I tell you that I was not, in fact, informed of this and if I seem upset and you value me as a customer, wouldn't you do something to help me out here?
The representative had no answers, other than an "I'm sorry".
Well, Cablevision broadband company, I'm sorry too. I'm sorry I can't even subscribe to your triple play at the rates advertised because I'm not a "new" customer. I'm sorry that you failed to inform me of promotional rates. I'm sorry that your customer service was of no help to me.
I'm sorry, but I think I may have to look for another service provider.
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